Keyboard and mouse wireless, Symptom | HP 19-2114, 23-p020t, 23-p010

Keyboard and mouse (wireless)

Symptom

Possible solution

Wireless keyboard or mouse does not work or is not detected

●Be sure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization.

●Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse.

●Replace the batteries in the keyboard and/or mouse.

●Re-synchronize the keyboard and mouse to the receiver using the following steps.

The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your model might vary.

IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices.

1.Disconnect the receiver from a USB port on the computer, and then reconnect it. Your computer model might have a port dedicated to the receiver. If you have a choice, use a USB port on the front of the computer.

2.Confirm that the mouse is on (A), and then press and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights up or stops flashing. The receiver connection session times out after 60 seconds. To confirm that the connection was established, and that the receiver did not time out, move the mouse, and then check for a response on the screen.

3.If the keyboard is not responding, press and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds, until the LED on the receiver lights up or stops flashing.

12 Chapter 5 Troubleshooting

19-2029w, 23-p009, 23-p020t, 19-2014, Beats - 23-n110xt specifications

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