If the Modem Dials, But Does Not Connect

Troubleshooting

If the Modem Dials, But Does Not Connect

■Make sure you are using an analog telephone line (2, 3, or

4 wires). You must not use a digital line. In a hotel, ask for a data line.

■Try another telephone line, preferably one normally used for a fax machine or modem.

■The modem at the other end may have a problem. Try dialing to a different modem.

If the Modem Is Not Detected

■Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port.

■Open the hardware Device Manager:

1.Select Start > Control Panel > Performance and Maintenance > System.

2.If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.

■If you are running fax software using fax Class 2, try using Class 1.

If the Modem Dials, But You Cannot Hear It

■If your model has an audio mute light, make sure it is turned off. If it is on, press the audio mute button.

■Check the speaker volume setting.

■In Control Panel, open Phone and Modem Options, then select the modem and select Properties. Check the volume setting on the General tab.

If the Modem Connects, But Transferred Data Is Bad

■In Control Panel, open Phone and Modem Options. Make sure the parity, speed, word length, and stop bits match on the sending and receiving modems.

■Try a different phone line or dial a different server number.

Reference Guide

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2550CA, 2542EA, 2562AP, 2569AP, 2555AP specifications

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