Troubleshooting

If the Modem Causes an ERROR Message

A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands.

If the Modem Does Not Fax

■If you are using fax Class 2 in the fax software, try using Class 1.

■Close any other communications programs.

■If you are faxing by printing from an application, make sure you have selected the fax printer.

■Try turning off power management features temporarily.

If Excessive Line Current Is Detected

Make sure you are using an analog telephone line (2, 3, or

4 wires). You must not use a digital line. In a hotel, ask for a data line.

If the Modem Clicks Repeatedly, But Does Not Connect

■Make sure you are using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line.

■Check all cables and connections.

PC Card (PCMCIA) Problems

If the Notebook Does Not Recognize a PC Card

■Remove and reinsert the PC Card.

■Restart the notebook by selecting Start > Turn Off Computer > Restart.

■Try the card in another notebook to see whether the card functions properly.

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Reference Guide