6 Network troubleshooting

This section contains network troubleshooting information for the HP all-in-one. Specific information is provided for installation and configuration issues.

Wired network setup troubleshooting

Use this section to solve wired network setup problems.

The Computer is unable to discover the HP all-in-oneCause

Cables are not connected properly.

Solution

Check the following cables to ensure they are connected properly:

●Power cords to the HP all-in-one and the router

●Cables between the router and your computer

●Cables to and from your modem or HP all-in-one Internet connection (if applicable)

Cause

Your Local Area Network (LAN) card (NIC) is not set up properly.

Solution

Make sure that your LAN card is set up properly.

To check your LAN card in Windows XP

1Right-click My Computer.

2In the System Properties dialog box, click the Hardware tab.

3Click Device Manager.

4Make sure your card shows up under Network Adapters.

5Refer to the documentation that came with your card.

Cause

You do not have an active network connection.

Solution

Check to see if you have an active network connection.

To make sure your network connection is active

1Check to see if the wired network icon (below on the left) is present on the color graphics display. If the icon is present, the HP all-in-one is connected to the network.

HP all-in-one Network Guide

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