Chapter 9
9.Close the access door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
Click here to go online for more information.
Networking
•Learn how to find your network security settings. Click here to go online for more information.
•Learn about the Network Diagnostic Utility and other troubleshooting tips. Click here to go online for more information.
•Learn how to change from a USB to wireless connection. Click here to go online for more information.
•Learn how to work with your firewall and antivirus programs during printer setup. Click here to go online for more information.
HP support
•Register the product
•Support process
•HP support by phone
•Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
•Fast access to qualified online support specialists
•Software and driver updates for the product
•Valuable product and troubleshooting information for common problems
•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product
3.Call HP support. Support options and availability vary by product, country/region, and language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•Support phone numbers
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
42 Solve a problem
