I have duplicate contacts

•If the duplicate contacts are from the same source—if, for example, both contacts are Google contacts or both contacts are Exchange contacts— link the duplicate contacts (see Link a contact).

•Delete one of the duplicate records from the source, such as Google or Exchange, or delete the duplicate from the device (see Delete a contact).

•Manually synchronize Contacts with your online accounts (see Manually synchronize Contacts with your online accounts).

I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results

•With Just Type, you need to enter at least two letters before contact matches are returned.

•You may need to scroll down the list to find the match you want.

•If you still don’t see the match you want, try typing a few more characters of the person’s name.

I can’t synchronize Calendar events

Different accounts sync events for different periods of time into the past and future. Note the following to be sure the information you want to sync is available for the account:

•Google accounts sync events one month back and two months forward.

•Yahoo! accounts sync events one month back and three months forward.

•Exchange accounts sync events two weeks back and unlimited forward.

•If you are trying to synchronize with a desktop application using the USB cable, note that HP webOS does not support synchronization of HP webOS devices with desktop software such as Palm Desktop software or desktop Outlook. Instead, webOS devices synchronize wirelessly with online services such as Google or Microsoft Exchange ActiveSync. If you are trying to synchronize with a third-party desktop application, contact the application developer for support.

•Make sure your device is connected to a Wi-Fi network (see Icons in the title bar).

•Set up your online account to sync on your device if you have not already done so (see How do I get events into Calendar?).

IMPORTANT If you want to add a Google Calendar account on your device, make sure your Gmail account includes Google Calendar before you add your Google account on your device. By default, Gmail accounts do not automatically include Google Calendar. If you don’t already have a Gmail account, go to mail.google.com and create one. To add Google Calendar to your Gmail account, go to google.com/calendar and log in using your Gmail account name and password. When prompted, add Google Calendar to your account.

•Verify the default calendar account. When a new calendar event is created on the device, it syncs with the default account (see Customize Calendar).

•Manually sync Calendar (see Manually synchronize Calendar with your online accounts).

NOTE You should see a notification at the top of your screen when the account starts to sync. You may have to wait up to 30 minutes after a sync operation starts for your data to appear if the data is located in an online account.

•Delete the account on the device, and then re-create it (see Use the Accounts application to edit or delete an online account and Use the Accounts application to set up an online account).

Some of my calendar information is missing

•If the missing calendar information is from an Exchange account, make sure the email account is set up as an Exchange account, not a POP or IMAP account. An Exchange account that is set up as a POP or IMAP account cannot sync calendar information (see Change account login settings).

•Verify that your calendar information is correct in your online account.

•Verify that the calendar information is correct on the device.

Chapter 15 : Troubleshooting 185