•Sometimes an attachment to an email may prevent the email from being sent. The reason may be related to the account, an account setting, or the file. To determine whether this is the case, try sending the email without the attachment, or try sending the email from a different email account. If a different account works, check the settings of the problem account. If sending the email without the attachment works, also check the account settings, and try sending the email with another file, in case the first file was damaged.

Messaging

I can’t send or receive text messages

•To use text messaging on your device, you must be connected to a compatible HP webOS smartphone (see Use your HP TouchPad with a connected HP webOS smartphone).

•If possible, contact the recipient of the message, and make sure the receiving device can handle the type of message you’re sending.

•If a message arrives but does not display a notification, make sure message notifications are turned on (see Customize messaging notifications).

I can’t send or receive multimedia messages

You can’t send or receive multimedia messages on your HP TouchPad. If you receive a multimedia message on a connected webOS smartphone, a notification appears on your HP TouchPad. You must view the message on the smartphone, however.

I can’t set up an instant messaging (IM) account

•To set up an IM account on your device, you must already have the IM account established online. If you don’t, first set up the account online.

•If you are logged into the account from another location, log out from that location and try setting up the account on your device again.

•If you are trying to set up a Yahoo! IM account, note that you can have only one Yahoo! IM account on your device at a time. If you already have a Yahoo IM! account on your device, you must remove it before you can set up a different one (see Use the Accounts application to edit or delete an online account).

•Make sure your device is connected to a Wi-Fi network (see Icons in the title bar).

•Verify you have an Internet connection by going to a website (see Go to a website or Search the web).

•Make sure the account you want to set up is supported. See Set up an instant messaging (IM) account for information. If the account you want is not listed, or is not available in HP webOS App Catalog when you tap Find More, the account is not available at this time. Be sure to check back—your webOS device periodically adds support for new account types.

I can’t send or receive instant messages

•Make sure your device is connected to a Wi-Fi network (see Icons in the title bar).

•Make sure your instant messaging (IM) account is properly set up (see Set up an instant messaging (IM) account).

•Make sure you are logged into your IM account (see Sign in to an IM account).

•If a message arrives but does not display a notification, make sure message notifications are turned on (see Customize messaging notifications).

•Restart your device (see Restart your device).

Wi-Fi

I can’t make a Wi-Fi connection from my home network

•Turn off Wi-Fi, and then turn it on again (see Turn Wi-Fi on/off).

Chapter 15 : Troubleshooting 181