•If you are using a ringtone you installed, open Sounds & Ringtones and tap Ringtone. Tap the default ringtone for your device. If selecting the default ringtone solves the problem, the ringtone you installed is not working properly. Delete the ringtone you installed from your device by following the steps in Delete files and folders using USB Drive mode.

My device doesn’t vibrate

•Make sure the vibrate setting is turned on: Open Sounds & Ringtones

. If Off appears next to Vibrate, tap Off to change the setting from Off to On.

•Tap, hold, and drag the Ringtone Volume slider in either direction. The device should vibrate, and the ringtone should play.

Transferring information to and from your computer

When I connect my device to my computer, I don’t get the prompt to put the device in USB Drive mode

Check the title bar at the top of the screen. If the USB icon is displayed, tap the icon to open the dashboard. To put your device in USB Drive mode, tap the USB Drive dashboard item.

I copied files from my computer, but I can’t see or play them on my device

When you connect your device to your computer in USB Drive mode, you can copy any file onto your device. However, each media application on your device—Photos & Videos and Music—can display or play files in certain file formats only. If your media file is in an unsupported format, you can’t use it on your device.

For a list of supported photo and video file types, see Photos & Videos. For a list of supported music file types, see Music.

When I open the folder representing my device on my computer, I see subfolders. Do I need to move my files into these folders?

The default folders are there to help you organize files you copy to and from your computer. But you can copy files from your computer into any folder you want—you can create your own folders, or just drag your files to the top level of the drive. As long as the file is in a supported format, your device can detect and open it.

I want to transfer files from my device to my computer, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode

If you can’t put your device in USB Drive mode using the screen, you can use a button combination. Connect your device to your computer using the USB cable, and then press and hold the power button + volume down.

Backing up and restoring data

I need to reset my device but don’t understand the difference among the erase options

The four erase options are as follows:

Erase Apps & Data: Erases all application data and settings, as well as any applications you installed from App Catalog.

Erase USB Drive: Erases all files stored in USB drive storage, such as pictures, videos, and music.

Full Erase: Erases application data and settings, apps you installed, and USB drive storage files. Select this option if you want a clean erase of your currently installed apps and files but plan to continue using the device.

Chapter 15 : Troubleshooting 191