If you answered No to those questions, do this:
•Swipe left on the screen until you see the HP webOS Account screen again. Then tap Create New Account.
If you answered Yes to the questions, do this:
•If you forgot the account password, tap Forgot Login? Enter the answer to your security question and tap Done. Create a new password and tap Done.
If that doesn’t work, do this:
•For help on setting up your old account on your new device, go to hpwebos.com/support. Select your device and click Support Services. Select one of the support options.
Creating your HP webOS Account: Are you having trouble creating a new account?
To create an HP webOS Account, do the following:
1During setup, tap Create New Account.
2Tap the field labeled First and Last Name and enter your first and last name.
3Tap the Email field and enter a valid email address. Enter the same email address in the Confirm Email field. Note the following:
•Enter the full address, for example: yourname@emailaccount.com.
•Enter the address accurately, with an @ sign and a period, and the appropriate domain type at the end (com, net, and so on).
4Create a password for your account. It must be between 6 and 20 characters long. You must enter it exactly the same way in the Password and Confirm Password fields. Note the following:
•This password can be anything you want. You do not need to enter the password associated with the email address you entered.
•To type a symbol that appears on a number key on the keyboard: Tap Shift and then the key (see Enter symbols and alternate characters).
•To enter an accented character or a symbol that doesn’t appear
on the keyboard: Tap 
to open the symbol keyboard, and tap the symbol. If the symbol you want is not displayed, tap 
to return to the alphanumeric keyboard, and then tap and hold a key to see the symbols associated with that key. When you see the symbol you want, tap it. For a complete list of the symbols associated with each key, see Symbols and accented characters.
5Tap the question displayed in the Security Question field, and select a security question. Tap the Answer field and enter the answer.
6Tap Create.
174 Chapter 15 : Troubleshooting