Why this might help

Fully charging the battery ensures your device is not conserving power due to a low battery.

NOTE If you use an HP Touchstone, be sure to complete T4 using the USB cable and the AC charger, not the Touchstone. Connecting directly to an outlet is more effective in waking a device.

T5. Tether your device to your computer and reinstall webOS

IMPORTANT Don’t try this method until you’ve already tried the four Ts before this.

1On your computer’s web browser, go to hpwebos.com/account, sign in, and write down the device’s product number and serial number.

2Go to hpwebos.com/rom and click the link to get webOS Doctor.

3Enter the device’s product number and serial number and follow the instructions.

Why this might help

Installing the latest version of webOS wipes and refreshes all memory. Your preferences, installed software, and files in USB drive storage are not affected.

Want help while you use webOS Doctor? Go to hpwebos.com/support. Select your device and click Support Services. Select one of the support options.

HP webOS Account

Creating your HP webOS Account: Is your device ready for setup?

BEFORE YOU BEGIN Did you remove the clear plastic screen protector? Your device won’t respond well to your taps if the protector is covering the touchscreen.

Look along the top of the screen from left to right:

Do you see:

1The Wi-Fi icon showing white bars (not gray)?

No? Then turn Wi-Fi on and connect to a network (see Wi-Fi).

2A battery icon that is green or at least one-third white?

No? Then charge your device: Plug the USB cable into the AC charger, plug the charger into an electric outlet, and attach the small end of the cable to the charger/microUSB connector on your device. Charge the device for at least one hour.

If you answered Yes to all these questions and still can’t set up your account, read the next sections.

Creating your HP webOS Account: Are you trying to use an account from another webOS device?

When you set up your device, did you tap Sign In on the HP webOS Account screen? Tap the Sign In button only if you can answer Yes to these questions:

•Did you create a valid HP webOS Account on another webOS device in the past?

•Do you want to use that same HP webOS Account again on your new webOS device?

Chapter 15 : Troubleshooting 173