•Clear the cache in Web Preferences. Open Web and open the application menu. Tap Preferences, and then tap Clear Cache. This ensures that pages are viewed directly from the Internet and not from a

saved copy of the page on the device. Then close Web and reopen it.

•To confirm you have an Internet connection, try to view a web page you’ve loaded before.

•After confirming your Internet connection, try to view the page again. If it comes up blank, tap .

•Some websites redirect simple web addresses given to the public to actual web addresses that are more complex (for example, if you enter the address www.hpwebos.com/support, it may actually go to the web address http://www.hpwebos.com/us/support). If the Web app can’t follow the redirect, enter the web address in a desktop browser and read the actual web address in the address bar. Then enter the actual address in Web at the top of the screen.

•If a website appears static or is missing content, look for a Skip button, a link to a mobile or tablet version of the site, or a link to a basic HTML version of the site that your device can render properly.

•If you’re still having trouble, the page may contain elements that are not supported by the browser, such as Shockwave, Silverlight, VBScript, WML script, and other plug-ins.

An image or map is too small on my screen

Do either of the following:

•To switch to landscape mode to see more of the image, turn the device on its side.

•To zoom in on the image, pinch out or double-tap the image.

A secure site refuses to permit a transaction

Some websites don’t support certain browsers for transactions. Contact the site’s webmaster to make sure the site allows transactions using your device’s web browser.

Calendar and Contacts

I haven’t entered any contacts or calendar events on my device, but when I open those apps, I see entries

The entries you see displayed in Calendar or Contacts have been downloaded to your device from one of your online accounts such as Google or Exchange. In the Accounts application, as well as in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with one of these accounts. When you do so, you specify the apps that should download data from that account. So, for example, you could set up your Google account in Email, and choose whether to also download contacts and calendar events. If you choose to download Google calendar info, your device’s calendar automatically displays events entered in your Google calendar—even though you haven’t opened the app yet.

You can remove an online account from an application so that that app no longer syncs with that account (see Use the Accounts application to edit or delete an online account, Delete an online account from Contacts, Delete an online account from Calendar, or Delete an email account).

My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate

The HP Synergy feature on your device displays information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it. Even though the information is visible in one view, the sources of that information are kept separate.

In Calendar, to see events from just one calendar, tap Hide All on the right side of the screen, and then tap the individual account you want to view on the left (see Change the Calendar display).

In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping Edit. If you want to unlink contacts, see Unlink a contact.

Chapter 15 : Troubleshooting 183