or delete an online account), and then add it from the Contacts app (see Customize Contacts) or the Accounts app (see Use the Accounts application to set up an online account).

•To upload a video to YouTube, you must already have an account set up on the YouTube site. YouTube has an upload limit of 10 minutes or 2GB.

Videos have poor quality during playback

•Low memory on your device may cause video files to play with poor quality. Close any other open cards and play the video again.

•Try viewing the same file on your computer and observe the video quality. If the video quality is poor when played on the computer, the file may be corrupted. Download a new copy of the file to the computer and try again. If the new file still won’t play on the computer, contact the content provider for information on the quality of the files.

Print Manager

I can’t print from my HP printer

Your device supports printing on all network-capable HP printers that support PCL page description language in the local LAN. These printers include new HP ePrint-capable printers–Photosmart, Officejet, and LaserJet–as well as legacy printers approximately five years old or newer. Make sure your printer is turned on and that both your device and the printer are connected to your local or corporate wireless network. For personal printers, see the instructions that came with your printer for information about setting up a printer on a wireless network

If you are having trouble printing, make sure of the following:

•Your printer is on and is connected to the same network as your HP TouchPad.

•The printer is connected to the network over Wi-Fi or through an Ethernet cable. You cannot print using a printer connected via USB to a computer or a router.

•Your device is not connected to the network through a VPBN connection. HP webOS printing does not support printing over VPN

If all of the above are true and your printer is on your corporate network, you may need to add the printer manually. See Add a printer.

If it seems that your HP printer doesn’t support printing from your HP TouchPad, a firmware update may be available for the printer that will enable this feature. Check the documentation that came with your printer for instructions on downloading and installing a firmware update.

HP webOS App Catalog

NOTE HP supports finding, purchasing, downloading, installing, updating, and deleting HP webOS App Catalog applications. The app developer cannot assist with any of these functions.

I can’t find the app I want to download

There are several sources of applications for your HP TouchPad:

App Catalog. App Catalog is located in the Launcher on webOS devices. Applications that have been reviewed by HP and meet specific development standards are included in App Catalog searches. They appear with a blue background on the App Catalog details page for the application.

Web distribution. Web distribution apps are located on the Internet and can be found by visiting precentral.net. Web-distributed apps are delivered to the device via links and are downloaded and installed using App Catalog on the device. The app details page for a web app appears with a gray background. Because web-distributed apps have not been reviewed by HP, they cannot be found in App Catalog on the device; they may, however, appear in Software Manager after they are installed.

Chapter 15 : Troubleshooting 187