Problem | Troubleshooting |
|
|
The cable connections | 1 Verify that cable connections are secure between the console switch, UTP CAT5 |
are not correct. | cables, interface adapters ("Installing the interface adapter" on page 21), |
| expansion modules, and servers. |
| 2 Be sure that the interface adapter connectors are connected to the correct ports |
| on the attached servers. |
| 3 Be sure that the correct interface adapters are being used. You can only use HP |
| interface adapters with this product. |
| 4 Be sure that a UTP CAT5 cable is connected from the |
| interface adapter to the appropriate server connector on the rear panel of the |
| console switch. |
| 5 Be sure that the UTP CAT5 cables being used are the correct length. See |
| "Connection length table (on page 90)." |
| 6 Be sure that the standard UTP CAT5 cables supplied by HP are being used. The |
| cables must be unshielded twisted pair, using all four pairs of wires. |
| 7 Be sure that if an expansion module is being used, the console switch is |
| connected to the IN port on the expansion module. The OUT ports on the |
| expansion module should be connected by interface adapters to the attached |
| servers. |
|
|
The console switch | See "HP contact information (on page 95)." |
serial port password is |
|
lost. |
|
|
|
The console system is | See "Recovering a console switch password (on page 39)." |
inaccessible after |
|
losing the password. |
|
|
|
Servers are still listed | From the Main dialog box ("Accessing the Main dialog box" on page 28), click the |
even though they have | Clear button. |
been disconnected. |
|
|
|
The video displays all | • Look for breaks or bad crimps in the UTP CAT5 cable. |
green or red. | • Look for bent pins in the VGA connection. |
| |
| • Be sure that the cable is not a |
|
|
The screen saver does | Be sure to click OK to confirm the screen saver selection. Click X or press the Esc key |
not turn on. | to cancel the command. |
|
|
The mouse does not | See the HP IP Console Viewer User Guide included on the CD provided with your |
align. | console switch. |
|
|
The mouse and | The Device Reset button is a Microsoft® Windows® based function. To regain |
keyboard lose | mouse and keyboard functionality, restart the desktop. |
functionality after the |
|
Device Reset button is |
|
pressed while |
|
operating a UNIX® |
|
based platform. |
|
|
|
Troubleshooting 89
