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troubleshooting help

This chapter provides tips for solving problems and improving the quality of your copying. If you cannot find your problem here, refer to the Troubleshooting chapter in the HP Digital Copier Printer 410 Reference Guide.

hp digital copier troubleshooting tips

communication problems

The following tips can help you diagnose communication problems between your HP Digital Copier Printer and your PC:

•Check the cable. You must use a high-speed (12 Mbps) USB cable. Verify that the cable does not exceed three meters in length and that the PC is USB ready.

•Check the connection. Verify that the cable is securely connected to your HP Digital Copier Printer and directly connected to a USB port on your PC. After the cable is connected properly, turn your HP Digital Copier Printer off and then on again.

create a self-test report for diagnostic troubleshooting

The self-test report provides detailed information concerning the status of the print cartridges, including status information and ink levels.

Print a self-test report when you:

•Encounter print quality problems

•Want to view information about print cartridges

•Want to see the printer serial number

•Plan to call HP Services and Support (if possible)

to print a self-test report from your front-panel:

1Make sure you have paper loaded.

2Press the Menu button.

3Press 2, and then 2.

4Press Enter.

Check the color bars for streaks or missing colors. Make sure cyan, magenta, yellow, violet, green, and red print. If colors are missing or streaked, you need to clean or replace the print cartridges.

printing problems

paper jams

Paper can jam in the paper tray or back of the unit when printing.

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