troubleshooting help

printout has horizontal streaks

 

 

cause

solution

 

 

The print cartridges

If your printout has white streaks across it, the nozzles may be clogged.

have clogged

Use a self-test report to determine the problem. If the self-test report has

nozzles.

streaks, clean the ink cartridges. If cleaning the print cartridges does not

 

help, one or both of your print cartridges may be out of ink.

 

 

The print quality is set

In the Printer Properties dialog box, select Best from the Print Quality menu.

too low.

 

 

 

colors are bleeding into each other

 

 

cause

solution

 

 

Color documents can

Try using the Everyday setting, or use HP Premium Papers.

use excessive

 

amounts of ink.

 

 

 

The paper type is not

For information on choosing a paper type, see recommended papers on

suitable for the unit.

page 8 and papers to avoid when printing on page 9.

 

 

printout is fuzzy or blurry

 

 

cause

solution

 

 

The paper is not the

For most documents, plain paper works well. For documents with dense

right type for your

printing, such as high-contrast graphics or photographs, use HP Premium

project.

paper for best results.

 

 

The HP Digital Copier

When printing on transparencies or other special paper types, select the

Printer is not set to the

corresponding paper-type setting. Sometimes the unit does not

correct paper type.

automatically set the correct paper type.

 

 

The print quality is set

In the Printer Properties dialog box, select Best from the Print Quality menu.

too low.

 

text edges are jagged

 

 

cause

solution

 

 

The font is custom

Some programs offer custom fonts that have jagged edges when enlarged

sized.

or printed. Also, if you want to print a bitmap of text, it may have jagged

 

edges when enlarged or printed. Use True Type fonts to ensure that the

 

HP Digital Copier Printer is able to print smooth fonts. When selecting a

 

font, look for the TrueType icon.

printing guide

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