| troubleshooting help |
printout is slanted or skewed | |
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cause | solution |
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The paper is not | Check the paper adjusters to make sure the paper is feeding correctly. The |
loaded properly. | paper guides should be close to the edges of the paper in the input tray, |
| but must not bend the paper. Remove the paper, and then move the left |
| paper guide all the way to the left. Insert the paper, and then move the |
| front paper guide even with the paper. Move the left paper guide to the |
| edge of the paper. |
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More than one paper | Unless you are printing labels, load only one type of paper at a time. |
type is loaded. |
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envelopes are not printing correctly | |
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cause | solution |
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The envelope is not | If you are printing one envelope using the envelope slot, slide the envelope |
loaded correctly. | evenly into the envelope slot located on the right side toward the back of |
| the output tray, with the envelope flap up and to the left, until it stops. |
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The stack of | Remove all paper from the input tray, and then slide a stack of envelopes |
envelopes is not | evenly into the input tray, with the envelope flaps up and to the left, until |
loaded correctly. | they stop. |
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problems printing banners | |
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cause | solution |
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Paper is not loaded | For more information on loading banner paper, see tips for loading other |
correctly. | types of paper on page 11. |
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The HP Digital Copier | For information on clearing a paper jam, see paper jams on page 29. |
Printer has a paper |
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jam. |
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Your program may | If the banner does not print completely or if the HP Digital Copier Printer |
not support banner | puts spaces between the pages, the problem is specific to the program you |
printing with the | are printing from and how it interacts with the HP Digital Copier Printer. |
HP Digital Copier | Refer to the program's documentation. |
Printer. |
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cause | solution |
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The screen resolution | Open the Display control panel, and click the Settings tab. Adjust the |
and color quality | screen resolution and color quality settings. |
need to be adjusted. | Note: The settings required to solve this problem vary depending on |
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| your monitor and video card. Check the Printer Properties dialog box. |
| If the problem persists after entering new values, return to the Display |
| control panel and try again with different settings. |
printing guide | 35 |
