chapter 4

paper does not get picked up from the print tray

cause

solution

 

 

The paper tray does

If the HP Digital Copier Printer has run out of paper, or there are only a

not have enough

few sheets remaining, load more paper. If you have paper loaded, remove

paper.

it, tap the stack against an even surface, and then reload it. To continue

 

your job, press Enter on the front-panel of the HP Digital Copier Printer.

 

 

meaningless characters print

cause

solution

 

 

The memory is full.

Turn off the HP Digital Copier Printer and your PC for 60 seconds, and

 

then turn them both on and try printing again.

 

 

The PC is not

If the HP Digital Copier Printer is not properly connected to the PC,

communicating with

communication errors can occur. Make sure the USB cable is securely

the HP Digital Copier.

connected at both ends. For information on troubleshooting

 

communication issues, see communication problems on page 29.

 

 

The document is

If you can print other documents from the same program, try printing a

corrupt.

backup copy of your document.

ink is not filling the text or graphics completely

cause

solution

 

 

The print cartridges

First, print a self-test report to check the status of the print cartridges. Use

need cleaning.

the self-test report to diagnose if the print cartridges need to be cleaned.

 

If that does not work, try replacing the print cartridges.

 

 

The print quality is set

In the Printer Properties dialog box, select Best from the Print Quality menu.

too low.

 

 

 

The paper type is not

When printing on transparencies or other special paper types, select the

set correctly.

corresponding paper-type setting. Sometimes the unit does not

 

automatically set the correct paper type.

printout is faded or colors are dull

cause

solution

 

 

The print cartridges

First, print a self-test report to check the status of the print cartridges. Use

need cleaning.

the self-test report to diagnose if the print cartridges need to be cleaned.

 

If that does not work, try replacing the print cartridges.

 

 

The print quality is set

In the Printer Properties dialog box, select Best from the Print Quality menu.

too low.

 

 

 

If the paper you are

Make sure you are using paper that is appropriate for your HP Digital

using is too fibrous,

Copier Printer. For information on choosing a paper type, see

the ink may not cover

recommended papers on page 8 and papers to avoid when printing on

the print surface.

page 9.

32

hp digital copier printer 410