Chapter 7

Check the device software installation

If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software.

Check the cable connections

Make sure both ends of the USB cable or Ethernet cable are secure.

If the device is connected to a network, check the following:

Check the Link light on the back of the device.

Make sure you are not using a phone cord to connect the device.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements.

Check the device software settings

Print speed is slower when you select high print-quality settings. To increase the print speed, select different print settings in the device driver. For more information, see Print.

Blank or partial page printed

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see Clean the ink cartridges.

Check the media settings

Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.

Make sure the page settings in the printer driver match the page size of media loaded in the tray.

More than one page is being picked

For more information on paper-feed problems, see Solve paper-feed problems.

76 Solve a problem

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HP 4500 - G510g, 4500 - G510n manual Device takes a long time to print, Blank or partial page printed

4500 - G510n, 4500 - G510g specifications

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