HP 4500 - G510g, 4500

Poor print quality and unexpected printouts.............................................................................	78
Solution 1: Use genuine HP cartridges...............................................................................	78
Solution 2: Check the paper...............................................................................................	78
Solution 3: Wait a short period of time (if possible)............................................................	79
Solution 4: Check the print settings....................................................................................	79
Step 1: Check the print quality settings........................................................................	80
Step 2: Check the Print in Grayscale setting................................................................	80
Solution 5: Check estimated ink levels and replace low or empty ink cartridges...............	81
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects......................	81
Print Quality Diagnostic Report....................................................................................	82
Self-Test Report............................................................................................................	87
Solution 7: Clean the ink cartridges....................................................................................	89
Solution 8: Align the ink cartridges.....................................................................................	89
Solution 9: Replace the problem ink cartridge....................................................................	90
Solution 10: Service the product.........................................................................................	90
Clean the area around the ink nozzles.....................................................................................	91
Solve paper-feed problems......................................................................................................	92
Solve copy problems................................................................................................................	94
No copy came out...............................................................................................................	94
Copies are blank.................................................................................................................	94
Documents are missing or faded........................................................................................	95
Size is reduced...................................................................................................................	95
Copy quality is poor ...........................................................................................................	95
Copy defects are apparent.................................................................................................	95
The device prints half a page, then ejects the paper..........................................................	96
Paper mismatch..................................................................................................................	96
Solve scan problems................................................................................................................	96
Scanner did nothing............................................................................................................	97
Scan takes too long............................................................................................................	97
Part of the document did not scan or text is missing..........................................................	98
Text cannot be edited.........................................................................................................	98
Error messages appear......................................................................................................	99
Scanned image quality is poor ..........................................................................................	99
Scan defects are apparent...............................................................................................	100
Solve fax problems.................................................................................................................	100
The fax test failed.............................................................................................................	101
Solve wired (Ethernet) network problems (some models only)..............................................	113
General network troubleshooting......................................................................................	113
Network port created does not match device IP address (Windows)...............................	113