Contents

 

Solve wireless problems (some models only)........................................................................

114

Basic wireless troubleshooting.........................................................................................

114

Advanced wireless troubleshooting..................................................................................

114

Step 1: Make sure your computer is connected to your network................................

115

Step 2: Make sure that the HP device is connected to your network.........................

116

Step 3: Check to see if the firewall software is blocking communication....................

117

Step 4: Make sure the HP device is online and ready................................................

117

Step 5: Make sure the wireless version of the HP device is set as the default printer

 

driver (Windows only).................................................................................................

118

Step 6: Make sure the HP Network Devices Support service is running (Windows

 

only)............................................................................................................................

118

Add hardware addresses to a wireless access point (WAP)......................................

119

Configure your firewall to work with HP devices.....................................................................

119

Solve device management problems.....................................................................................

121

Embedded Web server cannot be opened.......................................................................

121

The EWS is only available in English...............................................................................

122

Troubleshoot installation issues.............................................................................................

122

Hardware installation suggestions....................................................................................

122

Software installation suggestions.....................................................................................

123

Understand the Printer Status Report and Self-Test Report..................................................

124

Understand the network configuration page (some models only)..........................................

126

Clear jams...............................................................................................................................

127

Clear paper jams..............................................................................................................

127

Avoid paper jams..............................................................................................................

128

A Technical information

 

Warranty information..............................................................................................................

130

Hewlett-Packard limited warranty statement....................................................................

131

Ink cartridge warranty information....................................................................................

132

Device specifications..............................................................................................................

133

Physical specifications......................................................................................................

133

Product features and capacities.......................................................................................

133

Processor and memory specifications..............................................................................

133

System requirements........................................................................................................

134

Network protocol specifications (Some models only).......................................................

134

Embedded Web server specifications (some models only)..............................................

135

Media specifications.........................................................................................................

135

Understand supported sizes.......................................................................................

135

Understand supported media types and weights.......................................................

137

Set minimum margins.................................................................................................

138

Guidelines for two-sided (duplex) printing............................................................

139

Print resolution..................................................................................................................

139

Print specifications............................................................................................................

139

Copy specifications...........................................................................................................

139

Fax specifications.............................................................................................................

140

Scan specifications...........................................................................................................

141

Operating environment.....................................................................................................

141

Electrical requirements.....................................................................................................

141

Acoustic emission specification........................................................................................

141

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