Solving Display Problems

If you encounter display problems, see the documentation that came with the monitor and to the

common causes and solutions listed in the following table.

Screen is blank, and monitor power light is not lit.

Cause

Solution

 

 

Power cord is not properly connected.

Unplug and reconnect the power plug on the back of the

 

monitor and the wall outlet.

 

 

Monitor is not turned on.

Press the power button on the front of the monitor.

 

 

 

Blank screen (no video).

 

 

 

Cause

Solution

 

 

Computer is not turned on.

Press the power button on the front of the computer.

 

 

Computer is in standby mode.

Press the power button to resume from standby mode.

 

CAUTION: When attempting to resume from standby

 

mode, do not hold down the power button for more than four

 

seconds. Otherwise, the computer will shut down and you will

 

lose any unsaved data.

The cable connections are not correct.

Check the cable connection from the monitor to the computer and to the electrical outlet.

You may have a screen blanking utility installed or energy

Press any key or click the mouse button and, if set, type your

saver features are enabled.

password.

 

 

You are using a fixed-sync monitor and it will not sync at the

Be sure that the monitor can accept the same horizontal scan

resolution chosen.

rate as the resolution chosen.

 

 

Monitor cable is plugged into the wrong connector.

If the computer system has both an integrated graphics

 

connector and an add-in graphics card connector, plug the

 

monitor cable into the graphics card connector on the back of

 

the computer.

 

 

Monitor settings in the computer are not compatible with the

1. In Windows 7 Control Panel, under Appearance and

monitor.

Personalization, select Adjust screen resolution.

 

2. Use the sliding control to reset the resolution.

 

 

Monitor is configured to use an input that is not active.

Use the monitor's on-screen menu controls to select the input

 

that is being driven by the system. Refer to the monitor's user

 

documentation for more information on the on-screen controls

 

and settings.

 

 

Bad monitor.

Try a different monitor.

 

 

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