Most software problems occur as a result of the following:
●The application was not installed or configured correctly.
●There is insufficient memory available to run the application.
●There is a conflict between applications.
●Be sure that all the needed device drivers have been installed.
●If you have installed an operating system other than the
to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and no HP logo screen has appeared.
| Cause | Solution |
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| POST error has occurred. | If the computer is beeping, see POST Error Messages |
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| on page 83 to determine possible causes. |
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| See the Restore Kit or the Worldwide Limited Warranty for |
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| terms and conditions. |
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| Computer will not continue after HP logo screen has appeared. |
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| Cause | Solution |
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| System files may be damaged. | Use recovery discs to reload system files. |
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| “Illegal Operation has Occurred” error message is displayed. |
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| Cause | Solution |
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| Software being used is not | Verify that the software is certified by Microsoft for your |
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| of Windows. | version of Windows (see program packaging for this |
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| Configuration files are corrupt. | information). |
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| If possible, save all data, close all programs, and restart the |
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| computer. |
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For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the supervisor and user passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
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