If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause | Solution |
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Internet Service Provider (ISP) account is not set up properly. | Verify Internet settings or contact your ISP for assistance. |
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Modem is not set up properly. | Reconnect the modem. Verify the connections are correct |
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| using the quick setup documentation. |
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Web browser is not set up properly. | Verify that the Web browser is installed and set up to work |
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| with your ISP. |
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Cable/DSL modem is not plugged in. | Plug in cable/DSL modem. You should see a ―power‖ LED |
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| light on the front of the cable/DSL modem. |
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Cable/DSL service is not available or has been interrupted | Try connecting to the Internet at a later time or contact your |
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due to bad weather. | ISP. (If the cable/DSL service is connected, the ―cable‖ LED |
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| light on the front of the cable/DSL modem will be on.) |
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Modem cable is not properly connected. | Unplug and reconnect the modem, verifying connections. |
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| Note that your PC may also have an Ethernet network |
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| interface (also called a network interface card, or NIC) that |
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| connects to a local area network (LAN). Although it looks |
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| similar to the modem connector, the |
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| connector is not the same. Verify that you are using the |
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| modem connector. Do not connect a telephone cable to the |
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| NIC. Do not plug a network cable into a telephone service |
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| line; doing so may damage the NIC. |
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