System Recovery from the Windows Start Menu..............................................................................

System Recovery at System Startup.................................................................................................

System Recovery from Recovery Discs............................................................................................

Recovery Discs...........................................................................................................................................

Choosing Recovery Discs.................................................................................................................

Creating Recovery Discs ..................................................................................................................

7 Computer Diagnostic Features ............................................................................................................................................

Hewlett-Packard Vision Diagnostics...........................................................................................................

Accessing HP Vision Diagnostics .....................................................................................................

Survey Tab ........................................................................................................................................

Test Tab .............................................................................................................................................

Status Tab .........................................................................................................................................

History Tab.........................................................................................................................................

Errors Tab .........................................................................................................................................

Help Tab............................................................................................................................................

Saving and Printing Information in HP Vision Diagnostics ..............................................................

Downloading the Latest Version of HP Vision Diagnostics ..............................................................

Protecting the Software ..............................................................................................................................

8 Troubleshooting Without Diagnostics .................................................................................................................................

Safety and Comfort .....................................................................................................................................

Before You Call for Technical Support ........................................................................................................

Helpful Hints................................................................................................................................................

Solving General Problems .........................................................................................................................

Solving Diskette Problems ........................................................................................................................

Solving Hard Drive Problems ....................................................................................................................

Solving Media Card Reader Problems.......................................................................................................

Solving Display Problems .........................................................................................................................

Solving Audio Problems ............................................................................................................................

Solving Printer Problems ..........................................................................................................................

Solving Keyboard and Mouse Problems ..................................................................................................

Solving Hardware Installation Problems...................................................................................................

Solving Network Problems........................................................................................................................

Solving Memory Problems .......................................................................................................................

Solving CD-ROM and DVD Problems ......................................................................................................

Solving USB Flash Drive Problems ..........................................................................................................

Solving Front Panel Component Problems ..............................................................................................

Solving Internet Access Problems ............................................................................................................

Solving Software Problems ......................................................................................................................

Contacting Customer Support ..................................................................................................................

vii