Mouse does not respond to movement or is too slow.
Cause | Solution |
|
|
Mouse connector is not properly plugged into the back of the | Shut down the computer using the keyboard. |
computer. | 1. Press the Ctrl and Esc keys at the same time (or press the |
| Windows logo key) to display the Start menu. |
| 2. Use the arrow keys to select Shut Down and then press |
| the Enter key. |
| 3. After the shutdown is complete, plug the mouse |
| connector into the back of the computer (or the |
| keyboard) and restart. |
|
|
Program in use has stopped responding to commands. | Shut down the computer using the keyboard then restart the |
| computer. |
|
|
Mouse is not detected. | Unplug and reconnect the mouse cable to your computer. |
| |
|
|
Mouse may need cleaning. | Remove the roller ball cover on the mouse and clean the |
| internal components. |
|
|
Surface under the mouse is too smooth for the roller ball to | Use a mouse pad or other rough surface under the mouse. |
| |
work effectively. |
|
|
|
Mouse may need repair. | See the Worldwide Limited Warranty for terms and |
| conditions. |
|
|
Computer is in standby mode. | Press the power button to resume from standby mode. |
| |
| CAUTION: When attempting to resume from standby |
| mode, do not hold down the power button for more than four |
| seconds. Otherwise, the computer will shut down and you will |
| lose any unsaved data. |
|
|
Mouse will only move vertically, horizontally, or movement is jerky.
Cause | Solution |
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.
Optical mouse does not track cursor well.
Cause | Solution | |
|
|
|
Surface under mouse is not conducive to optics. | 1. | Gently wipe the light sensor lens on the bottom of the |
|
| mouse with a |
| 2. | Place a mouse pad, white sheet of paper, or other less |
|
| reflective surface under the mouse. |
|
|
|
67