Password changes using keyboard layout that is also supported
If the password is initially set with one keyboard layout, such as U.S. English (409), and then the user changes the password using a different keyboard layout that is also supported, such as Latin American (080A), the password change will work in HP Drive Encryption, but it will fail in the BIOS if the user uses characters that exist in the latter but not in the former (for example, ē).
NOTE: Administrators can resolve this problem by using the HP ProtectTools Manage Users feature to remove the user from HP ProtectTools, selecting the desired keyboard layout in the operating system, and then running the Security Manager Setup Wizard again for the same user. The BIOS stores the desired keyboard layout, and passwords that can be typed with this keyboard layout will be properly set in the BIOS.
Another potential issue is the use of different keyboard layouts that can all produce the same characters. For example, both the U.S. International keyboard layout (20409) and the Latin American keyboard layout (080A) can produce the character é, although different keystroke sequences might be required. If a password is initially set with the Latin American keyboard layout, then the Latin American keyboard layout is set in the BIOS, even if the password is subsequently changed using the U.S. International keyboard layout.
Special key handling
●Chinese, Slovakian, Canadian French and Czech
When a user selects one of the preceding keyboard layouts and then enters a password (for example, abcdef), the same password must be entered while pressing the shift key for lower case and the shift key and caps lock key for upper case in BIOS Preboot Security and HP Drive Encryption. Numeric passwords must be entered using the numeric keypad.
●Korean
When a user selects a supported Korean keyboard layout and then enters a password, the same password must be entered while pressing the right alt key for lower case and the right alt key and caps lock key for upper case in BIOS Preboot Security and HP Drive Encryption.
●Unsupported characters are listed in the following table:
Language | Windows | BIOS | Drive Encryption |
|
|
|
|
Arabic | The لإ ,لآ, and لا keys | The لإ ,لآ, and لا keys | The لإ ,لآ, and لا keys |
| generate two characters. | generate one character. | generate one character. |
Canadian French | ç, è, à, and é with caps lock |
| are Ç, È, À, and É in |
| Windows. |
ç, è, à, and é with caps lock are ç, è, à, and é in the BIOS Preboot Security.
ç, è, à, and é with caps lock are ç, è, à, and é in HP Drive Encryption.
58 Chapter 9 Localized password exceptions