9 Localized password exceptions

At the Preboot Security level and the HP Drive Encryption level, password localization support is limited, as described in the following sections.

What to do when a password is rejected

Passwords can be rejected for the following reasons:

●A user is using an IME that is not supported. This is a common issue with double-byte languages (Korean, Japanese, Chinese). To resolve this issue:

1.Using Control Panel, add a supported keyboard layout (add US/English keyboards under Chinese Input Language).

2.Set the supported keyboard for default input.

3.Restart HP ProtectTools, and then enter the password again.

●A user is using a character that is not supported. To resolve this issue:

1.Change the Windows password so that it uses only supported characters. For more information about unsupported characters, see the HP ProtectTools Administrative Console software help.

2.Run the HP ProtectTools Security Manager Setup Wizard again, and then enter the new Windows password.

Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level

In Windows, the user can choose an IME (input method editor) to enter complex characters and symbols, such as Japanese or Chinese characters, by using a standard western keyboard.

IMEs are not supported at the Preboot Security or HP Drive Encryption level. A Windows password cannot be entered with an IME at the Preboot Security or HP Drive Encryption login screen, and doing so may result in a lockout situation. In some cases, Microsoft® Windows does not display the IME when the user enters the password.

The solution is to switch to one of the following supported keyboard layouts that translates to keyboard layout 00000411:

●Microsoft IME for Japanese

●The Japanese keyboard layout

●Office 2007 IME for Japanese—If Microsoft or a third party uses the term IME or input method editor, the input method may not actually be an IME. This can cause confusion, but the software reads the hexadecimal code representation. Thus, if an IME maps to a supported keyboard layout, then HP ProtectTools can support the configuration.

WARNING! When HP ProtectTools is deployed, passwords entered with a Windows IME will be rejected.

What to do when a password is rejected 57