9 Localized password exceptions

At the Preboot Security level and the HP Drive Encryption level, password localization support is limited, as described in the following sections.

What to do when a password is rejected

Passwords can be rejected for the following reasons:

●A user is using an IME that is not supported. This is a common issue with double-byte languages (Korean, Japanese, Chinese). To resolve this issue:

1.Using Control Panel, add a supported keyboard layout (add US/English keyboards under Chinese Input Language).

2.Set the supported keyboard for default input.

3.Restart HP ProtectTools, and then enter the password again.

●A user is using a character that is not supported. To resolve this issue:

1.Change the Windows password so that it uses only supported characters. For more information about unsupported characters, see the HP ProtectTools Administrative Console software help.

2.Run the HP ProtectTools Security Manager Setup Wizard again, and then enter the new Windows password.

Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level

In Windows, the user can choose an IME (input method editor) to enter complex characters and symbols, such as Japanese or Chinese characters, by using a standard western keyboard.

IMEs are not supported at the Preboot Security or HP Drive Encryption level. A Windows password cannot be entered with an IME at the Preboot Security or HP Drive Encryption login screen, and doing so may result in a lockout situation. In some cases, Microsoft® Windows does not display the IME when the user enters the password.

The solution is to switch to one of the following supported keyboard layouts that translates to keyboard layout 00000411:

●Microsoft IME for Japanese

●The Japanese keyboard layout

●Office 2007 IME for Japanese—If Microsoft or a third party uses the term IME or input method editor, the input method may not actually be an IME. This can cause confusion, but the software reads the hexadecimal code representation. Thus, if an IME maps to a supported keyboard layout, then HP ProtectTools can support the configuration.

WARNING! When HP ProtectTools is deployed, passwords entered with a Windows IME will be rejected.

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HP 610 G1 manual Localized password exceptions, What to do when a password is rejected
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610 G1 specifications

The HP ProBook 610 G1 is a robust, enterprise-grade laptop designed primarily for business professionals who demand reliability and performance in their everyday computing tasks. Introduced as part of HP’s ProBook series, the 610 G1 balances usability, durability, and security features, making it suitable for mobile workforces and corporate environments.

One of the standout features of the HP 610 G1 is its powerful performance capabilities. The device is equipped with Intel’s 4th generation Core processors, ranging from the i3 to i7 options, offering versatile configurations tailored to meet various performance needs. With options for up to 16GB of RAM, the laptop ensures smooth multitasking and efficient handling of demanding applications.

The build quality of the 610 G1 is commendable, featuring a sturdy chassis that meets military-standard durability tests. This ensures that the laptop can withstand the rigors of travel and daily use without compromising functionality. The spill-resistant keyboard further adds to its longevity, allowing users to maintain productivity even in challenging conditions.

In terms of display, the ProBook 610 G1 comes with a 15.6-inch screen, available in both HD and Full HD resolutions. This offers ample screen real estate for productivity tasks, while anti-glare technology ensures that users can work effectively in various lighting conditions. Furthermore, the laptop includes integrated Intel HD Graphics, allowing for adequate visuals for business presentations and multimedia tasks.

Connectivity is another strength of the HP 610 G1. It features multiple USB ports, including USB 3.0 for high-speed data transfer, alongside HDMI and VGA ports for connecting to external displays. The device also offers options for Wi-Fi and Bluetooth, enabling seamless connection to networks and peripherals.

Security is a top priority in business environments, and the HP ProBook 610 G1 does not fall short. It includes features such as a fingerprint reader for biometric authentication, TPM (Trusted Platform Module) for secure storage of encryption keys, and HP’s Sure Start technology, which protects the BIOS from attacks and ensures system integrity.

In summary, the HP ProBook 610 G1 is a well-rounded laptop that combines performance, durability, and security features tailored for the business professional. With its solid build, powerful processing options, and robust connectivity, it provides a reliable solution for productivity-driven users. Whether in the office or on the go, the ProBook 610 G1 stands out as a capable workhorse in the competitive business laptop market.
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