audio

Symptom

Problem

Solution

 

 

 

No sound is produced.

Volume is muted.

Press the Mute button on the keyboard to see if the mute

 

 

feature is turned on.

 

 

Or

 

 

1 Click Start, and then click Control Panel.

 

 

2 Click Sounds, Speech, and Audio Devices, if it is

 

 

present, and then double-click Sounds and Audio

 

 

Devices.

 

 

3 Click the Mute check box to remove the check mark

 

 

from the box.

 

 

 

 

Volume is turned down.

Use the keyboard controls to increase the volume.

 

 

 

 

Speakers are turned off.

Check whether speakers are turned on.

 

 

 

 

Speaker cables are not

Turn off your PC, and reconnect the speakers.

 

properly connected.

 

 

PC is in standby mode.

Press the Standby button (select models only) or press the

 

 

Esc key on the keyboard to resume from standby mode.

 

A passive speaker system is

Replace the speaker system with an active speaker system.

 

being used.

Active speakers have a power cord and On button, and

 

 

connect to the Audio Out (green) connector on the PC.

 

Headphones are

Unplug the headphones.

 

plugged in.

 

 

 

 

cd-rom, cd-rw, dvd-rom, or dvd writer drive

Symptom

Problem

Solution

 

 

 

CD-ROM, CD-RW, DVD-

Disc is upside down in the

Reinsert the disc with the label facing up.

ROM, or DVD+RW/+R

drive tray.

 

 

drive cannot read a disc or

 

 

 

DVD drive takes longer to

Wait at least 30 seconds to let the DVD drive determine the

takes too long to start.

start because it has to

type of media. If it still does not start, read the other

 

 

determine media type being

solutions listed in this topic.

 

played.

 

 

 

Disc is dirty.

Clean the disc with a CD cleaning kit, available from most

 

 

PC stores.

 

Windows does not detect

Driver program may be corrupted. Force the software to

 

CD-ROM or DVD-ROM

reinstall it by doing the following:

 

driver.

1

Click Start, and then click Control Panel.

 

 

2

Click Performance and Maintenance, if it is

 

 

 

present, and then double-click System.

 

 

3

Click the Hardware tab, and then click the Device

 

 

 

Manager button.

 

 

4

Click the plus sign (+) next to the DVD/CD-ROM drives,

 

 

 

and select the problem drive.

 

 

5

Click the Action menu item, and select Uninstall.

 

 

6

Restart your PC: Click Start, click Turn Off

 

 

 

Computer, and then click Restart.

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