HP Presario internet access (continued), keyboard and mouse

internet access (continued)

Symptom	Problem	Solution
Cannot automatically start	You must log in to your ISP	Log in to your ISP, and start the desired program.
Internet programs.	before some programs will
	start.
Internet takes too long to	Modem is not set up	Verify that the correct modem speed and COM port are
download Web sites.	properly.	selected:
		1	Click Start, and then click Control Panel.
		2	Click Printers and Other Hardware, if it is present.
		3	Double-clickPhone and Modem Options.
		4	Select the Modems tab, and then click the Properties
			button.
		5	In the Device status area, verify the modem is working
			properly.
		6	In the Device usage area, verify the modem is enabled.
		7	If there are further problems, click the Troubleshoot
			button and follow the onscreen instructions.
The AOL program comes up	The PC is still trying to use	You may want to remove the AOL program.
even it is not being used.	AOL for Internet access.	To uninstall AOL:
		1	Click Start on the taskbar.
		2	Click Control Panel.
		3	Double-clickAdd or Remove Programs.
		4	Select America Online, click Change/Remove, and
			then click Yes when the confirmation window opens.
		NOTE: Removing the AOL program will not cancel your
		account with AOL.

keyboard and mouse

Symptom	Problem	Solution
Keyboard commands and	Keyboard connector is not	Turn off the PC by using the mouse, reconnect the keyboard
typing are not recognized	properly connected.	to the back of your PC, and turn on your PC.
by the PC.
	Program in use has stopped	Restart or turn off your PC using the mouse.
	responding to commands.
	Keyboard is damaged.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.
Cursor will not move using	The Num Lock key may	Press the Num Lock key. The Num Lock light should not be
the arrow keys on the	be on.	on if you want to use the arrow keys in the number keys
keypad.		group.
The keyboard Print button	Some programs do not	Use the Print menu item in the program.
does not work.	recognize the Print button.
Wireless keyboard does not	Keyboard batteries are low	Replace the two AA alkaline batteries in the wireless
work after installation or is	or empty.	keyboard; then set the ID channel by pressing the Connect
not detected.		button on the wireless receiver and then on the keyboard.
		Refer to the documentation that came with your wireless set.

troubleshooting 77