cd-rom, cd-rw, dvd-rom, or dvd writer drive (continued)

Symptom

Problem

Solution

 

 

 

Recording audio CDs is

Wrong disc type or poor

Verify that you are using the correct disc type (media) for

difficult or impossible.

quality disc is being used.

the drive. Try a different brand of disc.

Cannot remove a CD or

The PC is turned off.

Turn on your PC and press the Eject button to extend

DVD disc.

 

the tray.

Cannot create (burn) a CD.

Problem with disc.

• Make sure the disc is clean and undamaged. If

 

 

recording stopped during a recording session, the disc

 

 

may be damaged; use a different disc.

 

 

• Use the correct type of disc for the type of files you are

 

 

recording. When using a CD-R disc, make sure it is

 

 

blank when recording music, and is blank or

 

 

appendable (disc with space to add more data files)

 

 

when recording data.

 

 

• Make sure the label is face up and centered in the tray.

 

 

 

 

Problem with drive.

• Make sure the disc is in the correct drive.

 

 

• Make sure the recording disc tray is clean and

 

 

undamaged.

 

 

• Select a slower write speed for the recording drive. Refer

 

 

to the Help menu in the RecordNow! recording program

 

 

to choose the speed.

 

Problem with PC operation.

• Close all software programs and windows before

 

 

recording.

 

 

• If you are on a network, copy the files from a network

 

 

drive to your hard disk drive first, and then record them

 

 

to disc.

 

 

• Restart the PC and try again.

 

 

 

diskette (floppy) drive (select models only)

Symptom

Problem

Solution

 

 

 

PC is unable to read the

A non-formatted diskette has

To format the diskette:

diskette (floppy disk).

been inserted.

1

Click Start, and then click My Computer.

 

 

2

Right-click the 3½ Floppy (A:) icon.

 

 

3

Select Format.

 

 

4

Select the desired options, and click Start to begin

 

 

 

formatting the diskette.

 

Diskette is damaged.

Use a new diskette.

 

 

 

 

Diskette drive has failed.

Press the Help ? button on the keyboard to open the Help &

 

 

Support Center, or refer to the Warranty & Support Guide

 

 

to contact Support for replacement details.

Invalid system disk message

A diskette has been left in

When drive activity stops, remove the diskette and press the

displays.

the drive during startup.

Spacebar. The PC should start up.

troubleshooting 73