hardware installation (continued)
Symptom | Problem | Solution | |
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New or existing device does | A hardware device conflict | To resolve a device conflict, you may need to disable one | |
not work after installing a | exists. | of the devices or uninstall an old device driver. | |
new device. |
| 1 | Click Start and choose Control Panel. |
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| 2 | Click Performance and Maintenance, if it is |
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| present. |
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| 3 | |
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| Hardware tab. |
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| 4 | Click the Device Manager button. |
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| 5 | Click the + (plus) symbol next to the problem device |
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| and check for exclamation points in a yellow circle near |
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| the device icon. The exclamation point means there is a |
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| device conflict or problem with the device. Exclamation |
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| points do not always appear when a device is not |
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| working properly. |
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| 6 | If there is an old or unnecessary device driver listed in |
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| the Device Manager, this may be causing the device |
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| conflict. To uninstall the old driver for the new device |
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| driver to work properly, do the following: |
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| device, click Uninstall, and then click OK. |
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| 7 | |
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| 8 | If available, click the Resources tab to verify that there |
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| is a device conflict. |
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| 9 | Click the General tab to see if your device is enabled |
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| and working properly. If it is available, click the |
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| Troubleshoot button and follow the onscreen |
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| instructions in the device troubleshooter wizard. |
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| 10 | Restart the PC. Click Start, click Turn Off Computer, |
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| and then click Restart. |
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internet access
Symptom | Problem | Solution |
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Cannot connect to the | Internet Service Provider | Verify Internet settings, or contact your ISP for assistance. |
Internet. | (ISP) account is not set up |
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| properly. |
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| Modem is not set up | Reconnect the modem, verifying connections; see page 7. |
| properly. | Note that your PC may also have an Ethernet network |
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| interface (also called a network interface card, or NIC) that |
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| connects to a LAN (Local Area Network). Although it looks |
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| similar to the modem connector, the |
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| connector is not the same. Verify that you are using the |
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| modem connector. Do not connect a telephone cable to the |
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| NIC. Do not plug a network cable into a telephone service |
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| line; doing so may damage the NIC. |
| Web browser is not set up | Verify that the Web browser is installed and set up to work |
| properly. | with your ISP. |
76user’s guide