power
Symptom | Problem | Solution |
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PC will not turn on and/or | PC is not securely connected | Ensure that cables connecting the PC to the external power |
start. | to an external power source. | source are plugged in properly. |
| Monitor is not connected or | Connect the monitor to the PC, plug it in, and turn it on. |
| is not on. |
|
| Line voltage selection switch | Set the line voltage selection switch to the correct setting for |
| is not in the proper position | your country/region, or refer to the Warranty & Support |
| for your country/region | Guide to contact Support. |
| (115V/230V). |
|
| Wall outlet is defective. | Test the outlet by connecting a different electrical device to |
|
| the outlet. |
| Wrong memory modules | Reinstall the old memory to return your PC to its original |
| were used in an upgrade, or | state. Refer to “upgrading and servicing the pc” for |
| memory modules were | instructions. |
| installed in the wrong |
|
| location. |
|
| Hard disk drive is damaged. | Press the Help ? button on the keyboard to open the Help & |
|
| Support Center, or refer to the Warranty & Support Guide |
|
| to contact Support for replacement details. |
| After an upgrade or repair, | Reseat drive power, data, and power supply cables. See |
| the drive power, data, or | the “upgrading and servicing the pc” for instructions. |
| power supply cables may |
|
| not be properly connected. |
|
PC appears locked up | PC is not working. | Press and hold the On button until the PC turns off. |
and won’t turn off when |
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|
the On button is pressed. |
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|
PC powered off | The unit temperature was | Unit is in an exceedingly hot environment. Let it cool down. |
automatically. | exceeded. | Ensure PC air vents are not blocked and internal fan is |
|
| running. Note that your PC may not have an internal fan. |
| The unit temperature was | Replace cover or access panel, and let the PC cool down |
| exceeded because the PC | before attempting to turn on power to the PC. |
| was functioning with the |
|
| cover or access panel |
|
| removed. |
|
| Processor or system fan has | Refer to the Warranty & Support Guide to contact Support |
| failed. | for replacement details. Note that your PC may not have an |
|
| internal fan. |
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|
miscellaneous
Symptom | Problem | Solution |
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|
|
PC date and time display is | RTC | First, reset the date and time in your operating system by |
incorrect. | may need to be replaced. | using the Control Panel. If the problem persists, replace the |
| Battery life is approximately | battery. See the “upgrading and servicing the pc” for |
| instructions, or refer to the Warranty & Support Guide to | |
|
| contact Support for replacement details. |
Printer has problems. | Printer will not print correctly | If you encounter printer problems, refer to the |
| or at all. | documentation that came with your printer. |
troubleshooting 79