HP Presario keyboard and mouse (continued), memory

keyboard and mouse (continued)

Symptom	Problem	Solution
Mouse does not respond to	Mouse connector is not	Turn off your PC using the keyboard:
movement or is too slow.	properly plugged into the	1 Press the Ctrl and Esc keys on the keyboard at the same
	back of the PC.	time to display the Start menu.
		2 Use the up or down arrow key to select Turn Off
		Computer, and then press the Enter key on the
		keyboard.
		3 Use the up or down arrow key to select Turn Off, and
		then press the Enter key.
		After the shutdown is complete, plug the mouse connector
		into the back of your PC and turn on your PC.
	Program in use has stopped	Restart your PC by using the keyboard. If possible, save any
	responding to commands.	open files and close open applications before restarting.
Mouse moves only vertically	Mouse roller ball is dirty.	Remove roller ball cover from bottom of mouse and clean
or horizontally.		the ball with a damp, lint-free cloth (not paper).
	Mouse is damaged.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.
Mouse does not work after	Mouse is not connected	Try unplugging and then reconnecting the mouse cable to
installation or is not	properly.	your PC.
detected.
	Wireless mouse batteries	Replace the two AA alkaline batteries in the mouse; then set
	are low or empty.	the ID channel by pressing the Connect button on the
		wireless receiver and then on the mouse. Refer to the
		documentation that came with your wireless set.
Optical mouse does not	The optical sensor uses the	Place the mouse on a mousepad or white sheet of paper.
track cursor well.	pattern of the surface to
	track the position of the
	cursor. Reflective surfaces,
	grooved surfaces, glass, or
	other see-through surfaces
	inhibit the ability of the
	sensor to track the cursor.
	Mouse sensor is dirty.	Wipe the light sensor lens on the bottom of the mouse with
		a lint-free cloth (not paper).
Mouse cursor moves	The wireless mouse moves	Adjust the mouse speed. See page 21.
too fast.	the cursor more quickly than
	a standard mouse.

memory

Symptom	Problem	Solution
Insufficient memory message	All memory in the PC is	Close all open programs, and then try desired task again.
is displayed.	being used by open	Or
	programs, and memory is	Restart your PC:
	needed for a desired task.
		1	Click the Start button.
		2	Click Turn Off Computer.
		3	Select Restart.

78 user’s guide