5Getting Help When Things Go Wrong
Clearing a Paper Jam
If the paper jams in the printer:
1Pull the paper out of either the IN tray or the OUT tray.
2Press the Resume 
button on the front of the printer to clear the paper jam.
3If the paper jam has cleared, print your document again. If the paper jam was not cleared by pressing the Resume 
button, and you can not remove the jammed paper from the front of the printer, follow the steps below.
If the paper jams in the back of the printer:
1 If you can’t reach the jammed paper, turn the knob on the rear access door at the back of the printer 1/4 turn counter clockwise and remove the door.
2Pull the jammed paper out of the
printer and then replace the rear access door, making sure to lock the door by turning the knob clockwise to the locked position.
3 Press the Resume 
button on the front of the printer.
4Print your document again.
Rear Access Door
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If you can’t see the paper causing the jam, check to see if a label has come unglued from a label sheet while going through the printer.
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