5Getting Help When Things Go Wrong

What if something on the page is wrong or missing?

Margin settings. If the printing is cut off around the edges, check your software program to make sure:

•You’ve set the correct margins.

•The margins are within the printable area (go to “Minimum Printing Margins” on page 74).

•The elements are scaled correctly.

Colors. If the colors are wrong or missing:

•You might need to clean your tri-color inkjet print cartridge. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Clean the print cartridges.

•You might need to replace the tri-color ink cartridge, as described on page 55.

•Make sure you haven’t selected Print in Grayscale on the Color tab of the HP print settings box.

Communications. Make sure all cables are plugged in tightly. If using the parallel port on the printer, make sure you’re using a bi-directional cable. To test the cable attached to the parallel port, in the HP DeskJet Toolbox, click the Printer Services tab, and then click Test the printer communications.

What if you’re having trouble printing a banner?

Print settings. If the printer backs the paper up into the IN tray when you try to print, make sure you’ve clicked Banner on the Setup tab of the HP print settings box.

Banner switch. If the paper jams, make sure you moved the banner switch up and inserted the banner paper all the way in to the IN tray.

Loading. If several sheets feed into the printer together, try unfolding and folding the paper to get more air between the sheets.

Paper. If the paper creases as it passes through the printer, the paper might be inappropriate for banner printing. HP Banner Paper is highly recommended.

Margin gap. If you see gaps in the printing at the ends of the sheets, a problem might exist in your software program. See online troubleshooting in the HP DeskJet Toolbox for more information.

68