5Getting Help When Things Go Wrong
HP Customer Care | Printer Software |
HP DeskJet printers set the standard for quality and reliability, so you’ve made an excellent choice. Should you need help, however, HP Customer Care’s
Electronic Support Information
If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.
HP Customer Care Online
Click your way to a quick solution! A great place to go for answers to questions about HP products is HP Customer Care online at http://www.hp.com/support/ home_products. You’ll get instant access to everything from helpful printing tips to the latest product and software
HP Customer Care User Community
They’re friendly. They’re informative. Check out our online user community. Simply review existing messages left by other HP users to find the answers you’re looking for. If its not there you can post your question, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user community from http://www.hp.com/ support/home_products.
Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, 98 and NT 4.0. For
•Download the printer software by accessing HP’s Web site (http:// www.hp.com/support/home_products).
•If you are in the U.S., setting up your printer for the first time, and do not have a
•If you are in the U. S. and need a software upgrade, you can order by calling (661)
Software upgrades are available for the cost of the disks plus shipping.
•If you are outside the U.S. and cannot download the driver from HP’s Web site,
call the HP Customer Care number nearest you. See page 71.
HP Customer Care Repair
•If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.
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