Getting Help When Things Go Wrong | 4 |
The printer software won’t install, what’s wrong? continued
What is the problem? |
| Possible cause |
| To solve the problem… |
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When I connect a |
| • Static electricity has built up |
| 1 | Disconnect the USB cable from your | |||||
| in the cable between your |
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| printer. |
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USB cable between the |
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| computer and printer. |
| 2 | Unplug the printer from its power cable. | ||||||
printer and my computer, |
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| 3 | Wait approximately 30 seconds. | ||||||
an “Unknown device” |
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| • You may have a defective |
| 4 | Plug the power back into the printer. | ||||||
message appears. |
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| USB cable. |
| 5 | Plug the USB cable back into the printer. | ||||||
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| 6 | If “Unknown device” continues to appear in | |||||
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| the “New hardware found” dialog, replace | |||||
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| the USB cable or use a parallel cable. | |||||
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When I connect a |
| You may not be using |
| Make sure Windows 98 is running and your | ||||||
| Windows 98. |
| computer is connected using a USB cable. If | |||||||
USB cable between the |
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| you do not have Windows 98, you need to use | |||||||
printer and my computer, |
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| a parallel cable. |
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the “New Hardware Wizard” |
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message did not appear. |
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| You may not have USB |
| 1 | In Windows 98, click Start |
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| Settings |
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| Control Panel. |
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| 3 | Click the Device Manager tab. | |||||
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| 4 | Click the plus ( + ) icon next to the Univer- | |||||
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| sal Serial Bus Controller option. If you see | |||||
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| a USB host controller and a USB root hub | |||||
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| listed, USB is probably enabled. If you do | |||||
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| not see these devices listed, refer to your | |||||
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| computer’s documentation or contact the | |||||
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| manufacturer for more information on | |||||
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| enabling and setting up USB. |
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| 5 | If you cannot enable USB, you can always | |||||
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| use a parallel cable to connect your printer | |||||
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| to your computer. |
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| Your USB cable may not be |
| 1 | Disconnect and then reconnect the USB | |||||
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| connected properly. |
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| cable from your printer. |
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| 2 | Make sure that it is securely attached. | |||||
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