HP 950C Are secure, Tray Tray correctly, Close the printer’s top cover, Open, Print cartridges

4Getting Help When Things Go Wrong

Why won’t it print?

What is the problem?

Possible cause

To solve the problem…

No page came out of the printer.

Power may be off or there	1	Make sure the power is on.
may be a loose connection.	2	Make sure that all cable connections
		are secure.
You may not have any paper	Double-check that the media is placed in the
in the IN tray.	IN tray correctly.
The printer’s top cover may be	Close the printer’s top cover.
open.
A problem may exist with one	If the Print Cartridge Status Light is
of the print cartridges.	blinking, lift the printer’s cover, and check the
	Print Cartridge Status. Verify that the print
	cartridges are installed properly. See page 27.
The printer may be slow.	If the Power Light is blinking, the printer is
	in the process of printing. Be patient.
The printer is waiting for you	If the Resume Light is flashing, press the
to press the Resume Button .	Resume Button .
There may be a paper jam.	1	Pull the paper out of either the IN tray or
		the OUT tray.
	2	Press the Resume Button on the front of
		the printer.
	3	If you were printing labels, make sure a
		label did not become unglued from the
		label sheet while going through the printer.
	4	If the paper jam has cleared, print your
		document again.
	5	If the paper jam hasn’t cleared, open the
		Rear Access Door by turning the knob
		(counter-clockwise) and removing the
		door.
	6	Pull the jammed paper out of the printer,
		then replace the Rear Access Door.
The Rear Access Door may be	1	Insert the Rear Access Door.
missing.	2	Print your document again.

36