Getting Help When Things Go Wrong

4

Why won’t it print? continued

 

 

 

 

 

 

 

 

What is the problem?

 

Possible cause

 

To solve the problem…

 

 

 

 

 

 

 

The printer is really slow.

 

Your computer may have less

 

1

Check the amount of RAM and processor

 

 

than the minimum system

 

 

speed in your computer. See “System

 

 

 

requirements.

 

 

Requirements” on page A- 5.

 

 

 

 

 

2

Free up some space on your hard drive.

 

 

 

 

 

Having less than 100MB of free space on

 

 

 

 

 

your computer’s hard drive can mean

 

 

 

 

 

 

longer processing times.

 

 

 

 

 

 

 

 

 

Too many software programs

 

Close all unnessary software programs.

 

 

 

may be running at the same

 

 

 

 

 

 

time.

 

 

 

 

 

 

 

 

 

 

 

You may be using outdated

 

Check the printer driver you are using. Be sure

 

 

printer software.

 

to check HP’s web site for the most recent

 

 

 

 

software updates (see page 45 for web site

 

 

 

 

addresses).

 

 

 

 

 

 

 

 

 

You may be printing a

 

Be patient.

 

 

 

complex document

 

 

 

 

 

 

containing graphics or

 

 

 

 

 

 

photographs.

 

 

 

 

 

 

 

 

 

 

 

 

 

You may have chosen 2400

 

1

If you meant to disable PhotoREt, be

 

 

 

dpi by disabling PhotoREt.

 

 

patient.

 

 

 

 

 

2

If you didn’t mean to disable PhotoREt, go

 

 

 

 

 

to the Setup tab and click PhotoREt. See

 

 

 

 

 

“Setup Tab” on page 6.

 

 

 

 

 

 

 

 

 

You may be using a

 

1

Attach the printer’s USB cable directly to

 

 

 

 

the computer, rather than at the end of a

 

 

USB cable and other USB

 

 

 

 

 

 

daisy chain.

 

 

 

devices are in use.

 

 

 

 

 

 

2

Avoid using other devices in the daisy

 

 

 

 

 

 

 

 

 

 

 

chain while printing.

 

 

 

 

 

 

 

 

 

You may be trying to print

 

Enable Hardware ECP to speed photo

 

 

 

a photo.

 

printing.

 

 

 

 

 

1

Open the HP DeskJet Toolbox (see

 

 

 

 

 

 

page 8).

 

 

 

 

 

2

Click on the Configuration tab.

 

 

 

 

 

3

Check Attempt to Use Hardware ECP.

 

 

 

 

4

Apply your changes and try printing your

 

 

 

 

 

photo again.

 

 

 

 

 

 

 

 

39