Run, Open | HP 950C guide

4Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem?

Possible cause

To solve the problem…

	I have a USB cable,	You may not have plugged	1	Disconnect the USB cable from your
	I have a USB cable,	your USB cable in before		printer.
	and when I try to print I get	your USB cable in before		printer.
	and when I try to print I get	installing the software.	2	Insert the printer software CD (or Disk 1 if
	a message saying “There	installing the software.	2	Insert the printer software CD (or Disk 1 if
	a message saying “There			you have diskettes) into your computer.
	was an error writing to			you have diskettes) into your computer.
	was an error writing to		3	Click Start			Run.
	LPT1.”		3	Click Start			Run.
	LPT1.”		4	Browse the CD, select Setup, then click
			4	Browse the CD, select Setup, then click
				Open.
			5	The setup.exe file will appear in the dialog
				box. Click OK.
			6	Select the Remove HP DeskJet 950C
				Series software option to remove the
				software.
			7	Connect the USB cable to your printer
				again. The USB installation screen should
				appear again.
			8	Repeat the “Install USB software” step. See
				your Quick Start Poster or page 50 in this
				User’s Guide.

	My printer is	Your printer may not be	Connect the printer directly to the USB port
	My printer is	getting good data from the	on the computer.
	connected with a USB cable	getting good data from the	on the computer.
	connected with a USB cable	other device or hub.
	through another USB	other device or hub.
	through another USB
	device or hub and when I
	try to print I get a message
	saying “There was an error
	writing to <name of USB
	port>.”

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HP 950C manual Run, Open

Contents

950C Series English Acknowledgments Table of Contents Page Special Features of Your HP DeskJet Printer IntroductionThank You For Buying an HP DeskJet Printer Printer Literature about your printer Guide Finding More InformationFor Windows 3.1x Users Printing Basics Buttons and Lights OUT Tray Paper TraysTray Printer Maintenance Tips Photo TrayPhoto Tray load Photo paper here How to Print Finding the HP Printer Properties Dialog Box Or try this Printer SetupFrom your software program, try this Click File Print Setup Tab Select the appropriate page settingsCancel -Cancels your changes and closes the dialog box Printer Properties Dialog Box Features Tab Advanced TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. Choose Printer Services Tab HP DeskJet ToolboxFor Windows 95, 98, and Windows NT Level tab… Printing on Different Types of Paper and Media Beyond the BasicsGetting the Right Paper X 11 in. or A4 Photo Paper Paper, Glossy Orientation Choose appropriate orientationPaper Type Choose appropriate HP Photo Paper type For best results use HP Photo Paper Stack of envelopes Slot. Push the envelope in until it stopsSize of the envelope Print the envelope Paper Type Choose Plain Paper Print Quality Choose Normal Paper from the in tray CardsPrint the cards Pull out the in tray Paper Type Choose appropriate HP Greeting Card type Paper Size Choose appropriate card sizeFor best results use HP Greeting Card Paper Align the card edges before inserting the cards Iron-on Transfers Labels Paper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate size Transparencies Paper Type Choose transparency type Banners Posters Paper Type Choose HP Banner Paper or Plain Paper Poster Printing Check this box and choose size 2x2, 3x3, or Manual Two-Sided Printing Book Binding Tablet Binding Begin printing HP print settings to choose Guidelines to remember Paper Type Choose appropriate type Beyond the Basics Using and Caring for Your Print Cartridges Print Cartridge Status Light flashes when oneProblem with color print Cartridge Yellow indicator arrow Existing print cartridge Consider replacing the colorLow on ink Consider replacing the black Using and Caring for Your Print Cartridges Replacing Print CartridgesTo replace a print cartridge Cradle latch Contacts Remove the protective vinyl tape Storing Print Cartridges Cleaning Print Cartridges When Do You Need to Clean?If You See Missing Lines or Dots If You See Ink Streaks Manually Cleaning the Print Cartridges Nozzle plate Clean Print a test page. From the HP Toolbox, click Print a Test Manually Cleaning the Print Cartridge CradleCradle wall Troubleshooting Tips Your printer software didn’t install properly Select Start RunRemove HP DeskJet 950C Series software Program Manager, select Click the Device Manager tab Getting Help When Things Go WrongControl Panel Insert the Rear Access Door Are secureTray Tray correctly Close the printer’s top cover Why won’t it print? Run Open Setup Tab on You may be using aEnable Hardware ECP to speed photo Click on the Configuration tab Flashing Be reset Be patient Flashing DataClose the top cover Light is flashing All of the lights are Printer may need to Left Poster Printing on Make sure that you are using media Rather than using plain paperMedia Intended for HP DeskJet printers Wrong side of the media Down Programs 950C Series Go to the Setup tab in the printer You may not have fullyEngaged the Photo Tray Slowly slide it toward the printer Far may crease your photo paper HP Customer Care Online HP Customer Care Audio Tips U.S. OnlyHP Customer Care User Forums HP Customer Care by Email Printer Software HP Customer Care Repair HP Customer Care by Phone Extended Warranty Options After the Free Phone Support Period Setup Instructions Using a Parallel CableIf a New Hardware Found dialog box appears, click Cancel More About Your Printer Using a USB Cable Requires Windows Install USB software. a Click NextInstall printer software. a Click Next Check Specify a Location, then click Browse Specifications Black Text Print Speed Language codes Media Handling Hewlett-Packard Company Legal InformationRegulatory Notices Limited Warranty Statement HP Year 2000 Warranty Index Maintenance Print cartridges 25 printer Borders Normal mode 6Replacement 27 status 25 status light 1 storing 29 using Labels Printer Accessories iii, A-6buttons Printer properties 6 problems installing 33 settingsProblems Banner printing Color Services Setting up printer iii settings, see print settings setupSingle envelope slot 2 size Speed, printing Appendix Printing in Windows Windows 3.1x Setup Tab Windows 3.1x Features Tab Windows 3.1x Services Tab Use the Services tab to perform routine printer maintenanceWindows 3.1x Color Tab Check here to print in shades of gray Choose Manual, then Windows 3.1x HP DeskJet 950C Toolbox How Do I? Minimum Printing Margins System Requirements Supplies and Accessories Printer Quick Start Posters and User’s GuidesPart Name Part Number Quick Start Language Poster Paper Type/Description Part Number Paper and Other MediaAvailability of special media varies by country Ordering Information Basicweg LAS ROZAS, Madrid SwedenVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.A Environmental Statement Reduction and EliminationRecycling Energy Consumption