4Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem?

 

Possible cause

 

To solve the problem…

 

 

 

 

 

Photos aren’t printing correctly when I use the Photo Tray.

You may not have fully

1

Push the Photo Tray Button down and

engaged the Photo Tray.

 

slowly slide it toward the printer.

 

2

Stop when you feel resistance. Pushing too

 

 

far may crease your photo paper.

 

 

You may not have inserted the

Insert the photo media glossy side down.

photo media correctly.

 

 

 

 

 

You may not have selected

1

Go to the Setup tab in the printer

the appropriate Paper Type

 

software. See “Setup Tab” on page 6.

or Paper Size.

2

Select HP Premium Plus Photo Paper,

 

 

Glossy as the Paper Type.

 

3

Select Photo 4 x 6 in., 102 x 152 mm (with

 

 

tear-off tab) as the Paper Size.

 

4

Click Apply, and then OK.

 

5

Print your document.

 

 

 

You may not have selected

1

Go to the Setup tab in the printer software.

Best print quality.

 

See “Setup Tab” on page 6.

 

2

Select Best print quality.

 

 

 

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