Printer Software, HP Customer Care Repair | HP 950C specification

4Getting Help When Things Go Wrong

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

•Download the printer software by accessing the HP Customer Care Online web site. See “HP Customer Care Online” on page 45 for the addresses of the HP web sites.

•If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make diskettes of your printer software and follow the on-screen instructions.

•If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•If you are in the U. S. and need a software update, you can download the printer software from http://www.hp.com/support/home_products. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

•If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 45), call the HP Customer Care Center (see page 47) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

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HP 950C manual Printer Software, HP Customer Care Repair

Contents

950C Series English Acknowledgments Table of Contents Page Special Features of Your HP DeskJet Printer IntroductionThank You For Buying an HP DeskJet Printer Printer Literature about your printer For Windows 3.1x Users Finding More InformationGuide Printing Basics Buttons and Lights Tray Paper TraysOUT Tray Printer Maintenance Tips Photo TrayPhoto Tray load Photo paper here How to Print Finding the HP Printer Properties Dialog Box From your software program, try this Click File Print Printer SetupOr try this Setup Tab Select the appropriate page settingsCancel -Cancels your changes and closes the dialog box Printer Properties Dialog Box Features Tab Advanced TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. Choose Printer Services Tab HP DeskJet ToolboxFor Windows 95, 98, and Windows NT Level tab… Getting the Right Paper Beyond the BasicsPrinting on Different Types of Paper and Media X 11 in. or A4 Photo Paper Paper, Glossy Orientation Choose appropriate orientationPaper Type Choose appropriate HP Photo Paper type For best results use HP Photo Paper Stack of envelopes Slot. Push the envelope in until it stopsSize of the envelope Print the envelope Paper Type Choose Plain Paper Print Quality Choose Normal Paper from the in tray CardsPrint the cards Pull out the in tray Paper Type Choose appropriate HP Greeting Card type Paper Size Choose appropriate card sizeFor best results use HP Greeting Card Paper Align the card edges before inserting the cards Iron-on Transfers Labels Paper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate size Transparencies Paper Type Choose transparency type Banners Posters Paper Type Choose HP Banner Paper or Plain Paper Poster Printing Check this box and choose size 2x2, 3x3, or Manual Two-Sided Printing Book Binding Tablet Binding Begin printing HP print settings to choose Guidelines to remember Paper Type Choose appropriate type Beyond the Basics Using and Caring for Your Print Cartridges Print Cartridge Status Light flashes when oneProblem with color print Cartridge Yellow indicator arrow Existing print cartridge Consider replacing the colorLow on ink Consider replacing the black Using and Caring for Your Print Cartridges Replacing Print CartridgesTo replace a print cartridge Cradle latch Contacts Remove the protective vinyl tape Storing Print Cartridges Cleaning Print Cartridges When Do You Need to Clean?If You See Missing Lines or Dots If You See Ink Streaks Manually Cleaning the Print Cartridges Nozzle plate Clean Cradle wall Manually Cleaning the Print Cartridge CradlePrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Your printer software didn’t install properly Select Start RunRemove HP DeskJet 950C Series software Program Manager, select Control Panel Getting Help When Things Go WrongClick the Device Manager tab Insert the Rear Access Door Are secureTray Tray correctly Close the printer’s top cover Why won’t it print? Run Open Setup Tab on You may be using aEnable Hardware ECP to speed photo Click on the Configuration tab Flashing Be reset Be patient Flashing DataClose the top cover Light is flashing All of the lights are Printer may need to Left Poster Printing on Make sure that you are using media Rather than using plain paperMedia Intended for HP DeskJet printers Wrong side of the media Down Programs 950C Series Go to the Setup tab in the printer You may not have fullyEngaged the Photo Tray Slowly slide it toward the printer Far may crease your photo paper HP Customer Care Online HP Customer Care Audio Tips U.S. OnlyHP Customer Care User Forums HP Customer Care by Email Printer Software HP Customer Care Repair HP Customer Care by Phone Extended Warranty Options After the Free Phone Support Period Setup Instructions Using a Parallel CableIf a New Hardware Found dialog box appears, click Cancel More About Your Printer Using a USB Cable Requires Windows Install USB software. a Click NextInstall printer software. a Click Next Check Specify a Location, then click Browse Specifications Black Text Print Speed Language codes Media Handling Regulatory Notices Legal InformationHewlett-Packard Company Limited Warranty Statement HP Year 2000 Warranty Index Maintenance Print cartridges 25 printer Borders Normal mode 6Replacement 27 status 25 status light 1 storing 29 using Labels Printer Accessories iii, A-6buttons Printer properties 6 problems installing 33 settingsProblems Banner printing Color Services Setting up printer iii settings, see print settings setupSingle envelope slot 2 size Speed, printing Appendix Printing in Windows Windows 3.1x Setup Tab Windows 3.1x Features Tab Windows 3.1x Services Tab Use the Services tab to perform routine printer maintenanceWindows 3.1x Color Tab Check here to print in shades of gray Choose Manual, then Windows 3.1x HP DeskJet 950C Toolbox How Do I? Minimum Printing Margins System Requirements Supplies and Accessories Printer Quick Start Posters and User’s GuidesPart Name Part Number Quick Start Language Poster Availability of special media varies by country Paper and Other MediaPaper Type/Description Part Number Ordering Information Basicweg LAS ROZAS, Madrid SwedenVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.A Environmental Statement Reduction and EliminationRecycling Energy Consumption