Getting Help When Things Go Wrong

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HP Customer Care by Phone

Within 90 days from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, long- distance charges may apply. Before placing a call for help, please make sure that:

1You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.

2You have checked HP Customer Care Online (see page 45) for product help.

3If you are in the U.S., call HP Customer Care Audio Tips, our toll-free automated support line at (877) 283-4684 for fast and simple solutions to commonly asked HP DeskJet printer questions.

4If you cannot solve your problem using the above, then call an HP service technician while you’re in front of your computer and printer. Before you call, be sure you have the following information:

•Your printer’s serial number (the label is on the printer’s bottom).

_______________________________

•Your printer’s model number (the label is on the front of the printer).

_______________________________

•The model of the computer.

_______________________________

•The version of the printer software and software program (if applicable). To find your printer software version, go to the

HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_______________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care Center phone number:

Africa/Middle East

41 22/780 41 11

Argentina

(541) 778-8380

Australia

+61 3 8877 8000

Austria

43 (0) 660 6386

Belgium (Dutch)

32 (0)2 62688 06

Belgium (French)

32 (0)2 62688 07

Brazil 55 11

011 829-6612

Canada

(905) 206-4663

Chile

800 36 0999

China

8610-65645959

Czech Republic

42 (2) 471 7321

Denmark

45 (0) 39 294099

Finland

358 (9) 2034 7288

France

33 (0) 143623434

Germany

49 (0) 180 532 6222

Greece

30 1 689 64 11

Hong Kong

(800) 96 7729

Hungary

36 (1) 252 4505

India

91 11 682 60 35

Indonesia

6221 350 3408

Ireland

353 (0) 1662 5525

Israel

972-9-9524848

Italy

39 (0) 2 264 10350

Japan, Osaka

81 6 6838 1155

Japan, Tokyo

81 3 3335-8333

Korea

02 3270 0700

Malaysia

03 2952566

Mexico D.F.

258 9922

Mexico, Guadalajara

01 800 472 6684

Middle East/Africa

41 22/780 41 11

Netherlands

31 (0) 20 606 8751

New Zealand

(09) 356-6640

Norway

47 (0) 22 116299

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