HP BOOK 2000 Part, Troubleshooting

Part 2

Troubleshooting

∙Power-On Self-Test

∙OmniBook Diagnostics

∙Desktop Management Interface

∙System Configuration Utility

∙Troubleshooting Tips

Contents

HP OmniBook 2000, 5500, and Notice Table of Contents Memory (End User Replaceable) Hard Disk Drive (End User Replaceable) Small Parts (End User Replaceable) I/O Door - F1350-60910(OB2000 & OB5700), F1320-60928(OB5500 only) Memory Cover - F1320-60927 List of Figures List of Tables Introduction Page Page Page Part Product Overview Feature Product Features Figure 2 - OmniBook 2000 and 5700 External Features - continued Figure 3 - OmniBook 5500 External Features Figure 4 - OmniBook 5500 External Features - continuedPC card slots Product at a Glance Page Page Page Table 3 - OmniBook 5500 Parts Identification Product Comparisons Page Page Page Page Page Troubleshooting Power-On Self-Test Beep Codes Display Codes Page OmniBook Diagnostics Running diagnostics User Interface Special test hardware requirements Loop Back Connectors Details on Individual Diagnostic Tests Test All Display - (DISP.COM) CPU RAM ROM PCMCIA Internal IR - (FIRTEST.EXE) Full 2 Unit IR Test - (FIRTEST.EXE) RS-232Port - (RS232.COM) Printer Port - (LPT.COM) Hard Disk - (HDC.EXE) Floppy Disk - (FDC.EXE) Battery Audio Microphone - (MIKE.EXE) Joystick Icon LCD - (ICON.EXE) Keyboard - (KEYBD.EXE) Pointing Device - (MOUSE.EXE) CD-ROM SCSI Fan Page Desktop Management Interface (DMI) Description of DMI Contents of the DMI Package Figure 11 - DMI Components Installing the DMI Package from Windows Uninstalling the DMI Package from Windows Using the DMI Interface System Configuration Utility Main Configuration Screen System Menu Passwords Menu Disks Menu Input/Output Menu Table 11 - Input/Output Menu Settings This setting is available only on the OmniBook selected. This setting not available on the Power Menu Page Exit Menu Troubleshooting Tips Unit Hangs or Won’t Boot up TrackPoint/Cursor ∙ Refer to Service Note Page Page Page Page Hardware Repair ∙Battery ∙Memory ∙Hard Disk Drive ∙Floppy Disk Drive Battery Memory Avoid pressing the center of the memory module. This action could crack the board Hard Disk Drive Page Floppy Disk Drive Small Parts Expansion Door - F1125-60920 Display Contrast/Brightness Slider Button - F1371-60917 Door, Flash BIOS - F1371-60901 Hard Drive Security Cover - F1320-40001 Display Figure 25 - Display Screws Figure 26 - Icon Assembly Removal Figure 27 - Display Cables To avoid crimping the icon assembly flex cable, ensure that it is tucked inside of the icon assembly “tunnel.” Figure 28 - Display Flex Cable Position Display Labels Figure 30 - 11.3" Display Label Placements Figure 31 - 12.1" Display Label Placements Keyboard Figure 33 - Keyboard Screws evenly Figure 34 - Keyboard Removal Icon Board (PCA PB-ICON) Page Figure 36 - Icon Board Removal CPU Module Figure 37 - CPU and CPU Fan Removal (OB2000 & OB5700 only) Figure 38 - CPU and Heat Spreader Removal (OB5500 only) Logic PCA Board (PCA PB-586/IOBracket) Table 22 - Logic PCA Compatibility Matrix Logic PCA Figure 39 - Additional Screw for Logic PCA Removal Figure 40 - Keyboard Shielding Plate Removal Figure 41 - Logic PCA Board Removal Programmable Flash BIOS IC Figure 43 - Flash BIOS IC Removal Figure 44 - Replacing the Flash BIOS IC Video Memory (OB2000 & OB5700 Only) Page Other Components and Accessories Page Appendix A - Technical Specifications Mass Storage Specifications Hard Disk Drive Floppy Disk Drive CD-ROMDrive System Resources System Interrupts System Memory System Input/Output Addresses DMA Channels Appendix B - Hewlett-PackardPassword Removal Policy Page Appendix C - Hewlett-PackardTFT Display Quality Statement Appendix D - Assembly Sub-ComponentBreakout Page Page Display Panel Plastic Display Cover Plastic HDD Plastic Kit HDD Kit Screws (4) HDD Security Cover HDD Door Screw KBD Shielding Microphone Palmrest Assembly PCA PT-586 Upper Chassis Case Page Appendix E - Part Numbers