Symptom

Call Center

Likely Cause

Comments

 

 

(in order)

 

 

∙ Send in for repair if

∙ Sub-battery

and 5500-07for backup

 

still losing time.

Discharged

battery problem (should

 

 

∙ Flex cable

be >4.8V).

 

 

(F1320-60950)

∙ Replace PT-586

 

 

∙ PT-586 U46 or

 

 

 

Y3 crystal IC

 

PCMCIA failure

∙ Check device manager

∙ PT-586

∙ Also check for

 

in Win95 for resource

 

configuration problems

 

conflicts

 

 

 

∙ Send in for repair

 

 

Slow audio and

∙ Send in for repair

∙ PT-CPU

∙ Check for loose heat sink

display

 

 

screws — tightening

 

 

 

should fix

 

 

 

∙ Check CPU fan for

 

 

 

correct operation (use

 

 

 

OmniBook diag program).

Computer gets hot

∙ It is normal for the

∙ PT-586

∙ Check CPU fan for

 

computer to get

∙ PT-CPU

correct operation (use

 

warm/hot especially

∙ RAM modules

OmniBook diag program).

 

with 150 & 166 MHz

 

 

 

MMX CPU and if

 

 

 

charging the battery.

 

 

 

Try using the fold

 

 

 

down legs to raise the

 

 

 

back of the machine to

 

 

 

promote air flow.

 

 

 

∙ On OB2000 and

 

 

 

OB5700, ensure air

 

 

 

vents are clear.

 

 

 

∙ Send in for repair

 

 

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