Symptom | Call Center | Repair Center |
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| external displays. |
Screen white | Send in for repair. | Replace display |
Bright or missing pixels or | Explain display spec for missing | Replace display if it fails |
lines | pixels. Send in for repair if it | display spec criteria. |
| fails display spec criteria. |
|
Intermittent or no display | Press [Fn]+[SysRq]. If | Check for display cable |
| ineffective, send in for repair. | pinched in case parts. |
| Power/battery |
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|
Short battery life | Turn display brightness down. | New BIOS v 1.02.00 |
| New BIOS v 1.02.00 | Run PWR800.exe to measure) |
| Set Computer and Hard Drive | battery life (program obtainable |
| “Idle Time Before | from the MCD Internal Web at |
| equal values (Select OmniBook | http//webmcd.cv.hp.com/prods |
| Power Management in Control | upp/ob800/software/index.htm |
| Panel). |
|
| Remove any PCMCIA cards and |
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| run PWR800.exe |
|
| If above ineffective, send in for |
|
| repair. |
|
Battery gauge falls rapidly | Normal behavior at higher levels. |
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| Does the customer have another |
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| battery to try? |
|
Battery won’t charge | Does customer have access to | Isolate to defective component |
| another battery and ac adapter? | (battery, ac adapter or logic |
| If so, have them try different | board). |
| combinations to isolate to |
|
| battery, ac adapter or |
|
| OmniBook, and send defective |
|
| component in for replacement. If |
|
| not, send in all 3 for repair. |
|
| Computer won’t turn |
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| on/won’t boot |
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On ac or battery | Is the charge light on when on | Check for display cable |
| AC? If not, try another AC | pinched in case parts. Is |
| adapter if available. If yes, hard | charge light on when on AC? If |
| reset. If no response, remove | no, replace CPU board first, |
| battery and AC, letting computer | then logic board. If yes, try to |
| sit for a minute. Reinsert battery | boot off a floppy. If this works, |
| and press reset button. If this | reburn BIOS. If it’s still bad, |
| works, update the BIOS. Any | then replace HD. If still bad, |
| sound? If yes, plug in external | replace logic board and |
| display and press [Fn]+[SysRq]. | reinstall old HD. |
On battery (OK on ac) | What does the fuel gauge read? | Try a known good battery first. |
| If empty, press [f4]+[ON]. If still | Examine battery contacts for |
| empty, does customer have a 2nd | contamination or physical |
| battery to try? If not, send in for | damage. Then replace logic |
| repair. | board. |
Error message: “Invalid | If floppy drive is connected, | Will computer boot off floppy |
system disk” | check for | drive? If yes, verify keyboard |
| floppy disk in drive. If so, | support plate is of later design |
| remove floppy and reset. Use | or has I/O insulator (see |
| recovery CD to rebuild system if | Service Note |
| still bad. | hard drive insulator is above |
Error message: “Floppy disk |
| the keyboard support plate tabs |
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