Symptom | Call Center | Repair Center |
(i.e., doesn’t automatically | send in for repair. If not, check | prevent timeout. If so, replace |
turn off after a preset | the timeout settings in Omnibook | paw active assembly. |
interval) | Power Management in the |
|
| Control Panel. Set hard drive |
|
| timeout = computer timeout. A |
|
| future BIOS will address this |
|
| issue. |
|
Computer pauses and won’t | This is probably normal W95 |
|
permit kybd or mouse input | behavior. The operating system |
|
for a few seconds | processes events in the |
|
| background and sometimes |
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| these interfere with the |
|
| responsiveness of the |
|
| application. |
|
| If the hard disk has spun down to |
|
| conserve power, it can take up to |
|
| five seconds to spin back up. |
|
| You can hear this happen. You |
|
| can set the hard drive timeout |
|
| equal to the computer timeout |
|
| such that this does not happen |
|
| often. |
|
| COE users should use COE |
|
| Disconnect and recognize that |
|
| various COE activities (like virus |
|
| scans) are happening in the |
|
| background. |
|
| Some file browsers (like the one |
|
| in PowerPoint in the Insert |
|
| Picture dialog box) will process |
|
| and display a graphic image |
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| before they respond to keys. |
|
| This can take twenty seconds. |
|
| File browsers may wait for |
|
|
| |
| connections to time out. |
|
PCMCIA cards recognized | If this occurs with PCMCIA HD, | If card is an ATA card, install |
but not available for use. | flash card or LAN card, it may be | new driver, SSHP800.VXD |
| the computer has run out of | (see Service Note |
| IRQ’s. Check in System |
|
| Properties for available IRQ’s. If |
|
| card is an ATA card, install new |
|
| driver, SSHP800.VXD (see |
|
| Service Note |
|
| the card in another machine |
|
| and/or run diagnostics on the |
|
| card. |
|
If HP COE customer, | See local IT dept for a PC COE |
|
modems/PCMCIA cards not | Reliability Tracker patch which |
|
recognized consistently | solves this problem. |
|
Difficult to install RAM | Was RAM expansion just | Was RAM expansion just |
expansion door | added? Does door work without | added? Does door work |
| RAM expansion? If yes to both, | without RAM expansion? See |
| send in RAM for replacement. | Service Note |
44