Symptom

Call Center

Repair Center

Dock latch jammed, won’t

Try manual undocking to get the

Replace dock

permit computer to dock

system apart. See dock User’s

 

 

Guide (pg 1-13 English or

 

 

appropriate language’s page) for

 

 

procedure. Send in dock for

 

 

repair.

 

Clock won’t keep time

In Control Panel, click on Power.

Verify that Power Management

 

Power Management must be set

is set to Advanced. Test clock

 

to Advanced. Has the computer

accuracy with unit suspended.

 

ever failed to resume and had a

If still not accurate, replace

 

dead battery (causing the clock

logic and retest.

 

to stop)? If so, replace the

 

 

BIOS.

 

Computer runs slow

See: “Computer pauses and

Verify problem and replace

 

won’t permit keyboard or mouse

CPU first, then logic board.

 

input for a few seconds.”

 

 

Make sure cache is enabled in

 

 

SCU. If yes, then

 

 

press [Fn][+]. One beep

 

 

indicates slow mode, 2 beeps

 

 

fast mode. If problem persists,

 

 

send in for repair.

 

Hard drive errors

Can use Spin Rite 4 to

 

 

thoroughly diagnose the

 

 

problem.

 

RAM module does not fit

If the RAM module does not

 

into OmniBook connector

connect 1000% try another

 

 

module. A few of the RAM

 

 

modules received from the

 

 

vendor are out of alignment.

 

CD ROM Drive Troubleshooting

The following table lists several troubleshooting tips specifically for the optional CD-ROM drive.

Table 16 - CD-ROM Troubleshooting Tips

Trouble

Possible Causes

Solutions

∙ The POWER switch is

∙ The power cable is not

∙ Plug in the power cable correctly.

ON, but nothing appears

plugged into the

∙ Install the batteries correctly or

on the CD-ROM display.

OmniBook connector or

replace with new ones.

 

the DC IN jack.

 

 

∙ The batteries are not

 

 

installed correctly or are

 

 

dead.

 

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