Symptom | Call Center | Repair Center |
fault – insert valid boot disk |
| and not trapped under them |
and press any key” |
| (where they can short hard |
|
| drive PCA). Then try another |
|
| hard drive. If problem is |
|
| solved, |
Error message: “Auto IDE | Verify latest BIOS (v1.02.00). | original HD may be corrupted, |
error” or “HDD not ready” | Send in for repair. | have a virus or be defective. If |
|
| problem persists, reinstall old |
|
| HD and try replacing the CPU |
|
| board and if that doesn’t work, |
|
| then replace the logic board. |
| Lockup/computer freezes |
|
|
After warm docking | Verify latest BIOS (v1.02.00). | New BIOS v 1.02.00 |
After hot docking | Does the user have an external |
|
| monitor? If so, BIOS versions |
|
| after 1.00.00 may exhibit this |
|
| problem about 5% of the time. A |
|
| future revision of the BIOS will |
|
| address this issue. |
|
After undocking | Is there a card in dock? Remove |
|
| card from undocked |
|
| configuration. |
|
| Is the user an HP COE user? If |
|
| so, does the user use COE |
|
| Connect and COE Disconnect? |
|
| If not, refer them to their IT dept. |
|
| for instructions. |
|
While booting | Press reset button. | Can you boot from floppy? If |
| If ineffective, can user boot from | no, replace CPU first, then |
| floppy? If no, send in for repair. | logic board. If yes, run |
| If yes, run CHKDSK /f on hard | CHKDSK /f on hard drive, then |
| drive, then attempt to boot from | attempt to boot from HD again. |
| HD again. | Run Scandisk to check for HD |
|
| platter defects. Verify |
|
| keyboard support plate is of |
|
| later design or has I/O insulator |
|
| (Service Note |
After turning on | New BIOS v 1.02.00 | New BIOS v 1.02.00. Try |
|
| replacing HD, then CPU, and |
|
| then logic board. |
When shutting down, during | Microsoft has a web page to help |
|
“Windows 95 Shutting Down” | with these problems, which are |
|
screen | usually the result of driver |
|
| conflicts. |
|
| (www.microsoft.com/kb/articles/q |
|
| 145/9/26.htm) |
|
| If HP COE user, make certain |
|
| they are using COE Disconnect. |
|
| Refer them to their IT |
|
| department. |
|
Keyboard |
|
|
Keys stiff | Is customer comparing OB800 | If the keyboard is stiff, replace |
| keyboard to other notebook or | with a new keyboard of |
| desktop keyboards? Is customer | datecode Aug 1 or later. |
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