Common causes of jams ................................................................................. | 428 |
Jam locations .................................................................................................. | 429 |
Clear jams ....................................................................................................... | 429 |
Jam sensors ................................................................................... | 430 |
AREA 1: Jams in the output bin ...................................................... | 431 |
AREA 2 and 3: Jams in the fuser and transfer area ....................... | 433 |
AREA 4: Jams in the duplex area ................................................... | 440 |
AREA 5: Jams in Tray 2 and the internal paper path ..................... | 445 |
AREA 6: Clear jams in Tray 1 ......................................................... | 449 |
Clear jams when printing banners .................................................. | 452 |
AREA 7: Jams in optional Trays 3, 4, and 5 ................................... | 455 |
AREA 8: Jams in the optional finishing devices ............................. | 460 |
Clear staple jams ............................................................................ | 466 |
Jam recovery ................................................................................................... | 470 |
Product feeds multiple sheets .......................................................................................... | 471 |
Product pulls from incorrect tray ...................................................................................... | 471 |
Product feeds incorrect page size ................................................................................... | 471 |
Paper does not feed automatically .................................................................................. | 472 |
Paper does not feed from Tray 2, 3, 4, or 5 ..................................................................... | 472 |
Transparencies or glossy paper will not feed .................................................................. | 473 |
Envelopes jam or will not feed in the product .................................................................. | 473 |
Output is curled or wrinkled ............................................................................................. | 474 |
Product will not duplex or duplexes incorrectly ................................................................ | 474 |
Solve | 476 |
Example print quality problems ........................................................................................ | 476 |
Repetitive defects ruler .................................................................................................... | 476 |
Overhead transparency defects ....................................................................................... | 478 |
Print quality problems associated with the environment .................................................. | 478 |
Print quality problems associated with jams .................................................................... | 478 |
Optimize and improve image quality ................................................................................ | 478 |
Use supported paper ....................................................................................... | 479 |
Calibrate the product ....................................................................................... | 479 |
Specify the correct paper type ........................................................................ | 479 |
Clean the fuser ................................................................................................ | 480 |
Respond to control panel error messages ...................................................... | 481 |
Clean the registration second transfer assembly ........................... | 482 |
Use manual print modes ................................................................................. | 484 |
485 | |
487 | |
Interface troubleshooting .................................................................................................................. | 493 |
Communication checks .................................................................................................... | 493 |
EIO troubleshooting ......................................................................................................... | 493 |
Engine diagnostics ........................................................................................................................... | 494 |
LED diagnostics ............................................................................................................... | 494 |
xii | ENWW |